Yulia Savitskaya
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Global Vice President of Customer Success
Portland, Oregon, United States
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Jobs
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Global Vice President of Customer SuccessConstructorFeb 2026 - Current (9 months)- Head of Customer Success, AmericasZoomJan 2024 - Dec 2025 (2 years)Lead 100 member Americas Customer Success organization, including 15 managers and specialized
verticals for Healthcare, Education, and Government. Managing over $1B+ ARR portfolio across all Zoom products.
Created CS foundation in post-Covid growth era, transitioned the team to variable pay and standardized rhythm of the business. - Head of Customer Success, Contact Center Digital Customer ExperienceZoomMay 2022 - May 2024 (2 years 1 month)
- SVice President of Customer SuccessSOLVVYFeb 2018 - Oct 2022 (4 years 9 months)- Established and led the customer success department at Solvvy. Achieved a 110% Net Dollar Retention rate while growing portfolio ARR by 5X.
- Built the Customer Success organization from the ground up, scaling across Success, Renewals, Support, Operations, and Client Learning teams.
- Fostered a customer-centric culture that prioritized value realization, measurable ROI, and continuous
innovation resulting in winning G2 Crowd’s “Best Customer Success Team” award.
- Collaborated cross-functionally with sales, marketing, and product teams to ensure alignment. Led the
product transformation from being ranked poorly in analytics among chatbots to being at the top of the list - Senior Engagement Manager/ Customer Success Sr. Manager. Practice LeadMedalliaApr 2017 - Feb 2018 (11 months)
- Engagement ManagerMedalliaJan 2015 - Apr 2017 (2 years 4 months)- Scaled customer success systems in implementations and technical account management areas
as the company grew from 600 to 2000+ employees in two years
- Designed and implement customer experience programs across a variety of industries: retail, hospitality and customer support call centers
- Deepened customer engagement and ensured growth and retention of accounts by delivering product updates, sharing industry trends and increasing adoption.
- Led a team of 11 across engagement managers, technical account managers —
developing scalable delivery models that improved time-to-value and customer outcomes - Program Manager for Global Affiliate Management TeamGreat Place to work instituteApr 2011 - Jul 2013 (2 years 4 months)Great Place to Work(r) is a global management consultancy helping companies make data-driven decisions to improve their organizational performance. Services are rooted in 25 years of research into exceptional organizations, refreshed annually through Best Companies To Work For competitions (FORTUNE 100 Best Companies to Work For in America).
- Launched a new line of business focused on leadership development programs. Rolled out new offerings to 20+ global offices. Program earned a revenue of $3 Million in 2 years
- Oversaw program success across 40 countries, frequently traveling to international locations to deepen advisory relations.
- Ensured product adoption success by creating training modules, sales demonstratio - Global Training Coordinator (Employee Engagement)Great Place to work instituteJul 2009 - Apr 2011 (1 year 10 months)- Co-authored 5 leadership development Programs (Journey!) based on insights from FORTUNE 100 Best Companies to Work
- Organized, designed, and facilitated 7 one week-long "train the trainer" sessions across 3 continents
- Personally certified more than 110 trainers from 30 countries
- Creatively adapted an American-designed training module to address local client needs - Founder of English Language SchoolSelfemployedJan 2008 - Jan 2009 (1 year 1 month)- Established the first English language school in Khanom
- Created a teaching curriculum and assembled 3 classes of children and adults. Despite the pay-per-session model enjoyed a 90% retention rate. - Firmwide Recruiting AssistantMorrison FoersterJun 2007 - Oct 2008 (1 year 5 months)- Doubled direct hire rates saving at least $15,000 by eliminating agency fees.
- Created accurate job descriptions, conducted screenings by phone, and negotiated offer letters while successfully supporting 8 recruiters in a fast-paced environment
- Analyzed key competencies for each position and interviewed to identify both skill and culture fit. Achieved a 100% retention rate of new hires for at least 6 months. - Evaluator for FORTUNE 100 Best Companies ListGreat Place to work instituteAug 2006 - Aug 2009 (3 years 1 month)- Evaluated more than 120 companies for the annual FORTUNE 100 Best Companies to Work For list by integrating complex financial, strategic, and cultural parameters into a coherent view of the company. Analyzed small and medium companies.
- Improved company evaluation methodology, which resulted in an increase in consistency and reliability of assessments and rankings across 45 countries.
Education
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- AHuman-Centered Design for Social InnovationAcumenIDEO CourseJan 2014This course provided an introduction to the methods and tools of human-centered design while tackling a real-world design challenge. Topics covered in the course included: human-centered design research methods, concept generation, and rapidly prototyping a solution to provide healthy food options in low income areas.
- Master of Business Administration (M.B.AINSEADJan 2013 - Jan 2014 (1 year 1 month)Courses: New Business Models, Mergers and Acquisitions, Alliances and Partnerships, Brand Management, China Strategy.
- Bridge Program, BusinessThe Tuck School of Business at DartmouthJan 2006
- BA, Psychology and French LiteratureSwarthmore CollegeJan 2004 - Jan 2006 (2 years 1 month)
- Social PsychologyEuropean Humanities UniversityJan 2001 - Jan 2005 (4 years 1 month)
- PsychologySwarthmore College