Greg Salvato

As CEO of TouchPoint One, I lead the transformation of contact center performance management by optimizing the intersection of human potential and artificial intelligence. Driven by a lifelong commitment to helping others succeed, I focus on empowering traditionally undervalued frontline CX workers and supporting fellow entrepreneurs. My career began as an outbound telesales representative at CUC/Cendant after graduating from The Ohio State University. This experience provided insights into customer engagement challenges that would later influence my work and fuel my passion for creating systems that empower and inspire excellence among frontline workers. My performance led to recruitment into financial services, where I earned NASD Series 7 and 24 licenses, deepening my understanding of economics, business operations, and investment principles, knowledge that became the springboard for my entrepreneurial ventures. As Chairman and CEO of PWI (1997-2015), I built a global software development company with engineering centers in the U.S. and Eastern Europe, delivering custom solutions for clients from startups to global enterprises. Throughout this journey, I've created opportunities that increase the probability of success for individuals demonstrating hard work, honesty, creativity, and compassion. I served as Board Director and COO at Internet Transaction Solutions (1997-2007), pioneering electronic payment solutions before acquisition by Online Resources Corp. I also founded and led Privacyware (1999-2023), developing web application firewall, endpoint defense, and security analytics software with early AI and machine learning applications. Today, I serve on the Forbes Technology Council, advise companies including Calamu Technologies and ai1 Technologies, and recently joined the Landmark Ventures Executive Advisory & Dealmaking (LEAD) Program. Through TouchPoint One's Acuity platform and gamification solutions, we help organizations make data-driven decisions that maximize operational effectiveness while creating merit-based pathways to success. I remain an active investor and mentor to entrepreneurs and contribute as a Customer Service and CX Judge for the Stevie® Awards, coming full circle to the industry where my career began. My greatest fulfillment comes from initiatives that create a ripple effect of success, empowering individuals who, in turn, elevate others around them.