M

Michael Encinas

About

Detail

Global Talent Partner to High-Growth Companies | AI-Enabled Recruitment Across Tech, BI, Finance & Operations
Philippines

Timeline


work
Job
school
Education

Résumé


Jobs verified_user 0% verified
  • Trafilea Group
    Talent Acquisition
    Trafilea Group
    Jul 2022 - Current (4 years 1 month)
  • Trafilea
    Talent Sourcing Analyst
    Trafilea
    Oct 2020 - Jul 2022 (1 year 10 months)
  • Trafilea
    Talent Acquisition Apprentice
    Trafilea
    Jun 2020 - Oct 2020 (5 months)
  • Trafilea
    Sales and Customer Service
    Trafilea
    Jan 2018 - Jun 2020 (2 years 6 months)
    Marketing & Sales, Customer Support, Tech Support, Phone & Email Support, Lead Generation, Office & Admin (Virtual Assistant), Data Entry
  • Tata Consultancy Services
    Sales Executive
    Tata Consultancy Services
    Sep 2016 - Apr 2018 (1 year 8 months)
    Marketing & Sales Officer | Telesales
  • AGL Energy
    Sales Officer/Senior Process Analyst
    AGL Energy
    Apr 2016 - Apr 2018 (2 years 1 month)
  • Tata Consultancy Services
    Senior Process Analyst
    Tata Consultancy Services
    Apr 2016 - Sep 2016 (6 months)
    New Connections and Installations Process Analyst
  • simPRO Software
    Client Support Officer
    simPRO Software
    Mar 2015 - Mar 2016 (1 year 1 month)
  • Greymouse Virtual Workforce
    Client Support Officer - simPRO Group
    Greymouse Virtual Workforce
    Mar 2015 - Mar 2016 (1 year 1 month)
    Client Support Officer - simPRO Software.
  • C
    Consumer Marketing Officer
    May 2012 - Mar 2015 (2 years 11 months)
    Telemarketing Sales Officer for one of the biggest telecommunications company in Australia "Optus". Has expertise in both inbound and outbound sales with high priority in giving excellent customer service experience. The job requires superb ability in sales and consistent NPS [Net Promoter Score determining customer satisfaction level] score.
  • IBM
    Email Support Officer
    IBM
    Oct 2011 - May 2012 (8 months)
    Handled back office work as an Email Support Officer for United & Continental Airlines merger.
  • IBM
    Elite Client Support Specialist
    IBM
    Nov 2009 - Oct 2011 (2 years)
    Designated representative for Elite Client Services Department, exclusive for United Airlines Frequent Flyer Program elite members. Handled Red Carpet Club and Economy Plus membership renewal and purchases.
  • IBM
    Senior Customer Service Representative
    IBM
    Apr 2009 - Nov 2009 (8 months)
  • IBM
    Customer Service Representative
    IBM
    Jul 2008 - Apr 2009 (10 months)
    Customer Service Specialist - United Airlines Frequent Flyer program "Mileage Plus".
Education verified_user 0% verified
  • Bicol University
    Bachelor's degree, Economics
    Bicol University
    Jan 2004 - Dec 2008 (5 years)
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