Head of People & Business Ops
FSL Ecosystem
Jan 2024 - Nov 2025 (1 year 11 months)
- Built and led HR and Talent functions from scratch, and implemented ATS, HRIS and Performance tools.
- Designed and operationalized the company-wide OKR framework, departmental rollouts, KPI trees, and meeting cadences resulting in clearer ownership, focus, and measurable execution.
- Led CS Ops, Community Ops, and Business Ops (total 30+ team members) establishing clear execution rhythms, and performance cycles that improved delivery speed and accountability across teams.
- Owned end-to-end execution of GMT Pay, aligning Product, Engineering,
- Compliance, Marketing, BD, & CS to launch and scale the product globally.
- Built CS and Community Ops from scratch, increasing team size by 3x while
- reducing costs