Responsible for directly problem solving and communicating any issues made by existing clients throughout the duration of their contract, with many of the clients in Fortune 500 companies
- Advised on any questions, modifications, and/or recommendations for over 20+ clients daily through the Zendesk ticketing system
- Developed an in-house technical interview assessment for potential new-hire candidates
- Collaborated with various departments for product upscale opportunities using data on pain points from existing clients
Client Support Specialist
AuditBoard
Jan 2021 - Jun 2021(6 months)
Responsible for directly problem solving and communicating any issues made by existing clients throughout the duration of their contract, with many of the clients in Fortune 500 companies - Advised on any questions, modifications, and/or recommendations for over 20+ clients daily through the Zendesk ticketing system - Developed an in-house technical interview assessment for potential new-hire candidates - Collaborated with various departments for product upscale opportunities using data on pain points from existing clients
Implementation Analyst
AuditBoard
Mar 2019 - Jan 2021(1 year 11 months)
Analyzed, design, dataloaded, and configured client’s internal audit data to our cloud-based platform as a one-stop shop to manage their risks, compliance, controls, and workflow - Collaborated with Product and Engineering in the initial development of the Compliance suite to provide clients a simpler way to manage their Compliance solutions - Conducted internal trainings on new features and best practices for the Compliance module
Implementation Analyst
Optro
Mar 2019 - Jan 2021(1 year 11 months)
Analyzed, design, dataloaded, and configured client’s internal audit data to our cloud-based platform as a one-stop shop to manage their risks, compliance, controls, and workflow
- Collaborated with Product and Engineering in the initial development of the Compliance suite to provide clients a simpler way to manage their Compliance solutions
- Conducted internal trainings on new features and best practices for the Compliance module
Back End Software Engineer
Personal Projects
Atelier SDC
Server and database created with RESTful API that is hosted and scaled through AWS
Node.js | MySQL | Express | AWS EC2 | AWS Load Balancer | K6 | Loader.io
- Built a AWS EC2 cloud database to handle over 1,000 RPS at 0% error rate through horizontally scaling 8 EC2 instances and achieved an average GET response of 20 ms
- Optimized SQL tables by indexing keys to run queries for millions of data and as a result dropped the average latency from 10 seconds to under 50 ms with 88% of queries completed under 20 ms
- Utilized a Least Outstanding Request load balancing strategy over Round Robin to achieve an average of 36% performance increase for all API endpoints
Front End Software Engineer
Personal Projects
Cultivate
Lifestyle mobile friendly app that manages workouts, recipes, and a member-only forum
React | Bootstrap | Node.js | CSS3 | HTML5
- Dynamically rendered forum posts, like/dislike, and comments within each post with user friendly UI/UX
- Implemented rendering of user's google data to display profile photo and name
- Integrated a timestamp converting library to display a localized relative date/time formatting
Education
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Advanced Software Engineering Immersive
Hack Reactor
Jan 2021 - Dec 2021(1 year)
13-week advanced software engineering immersive program with over 1000+ hours of coding.
Bachelor of Business Administration - BBA, Finance, General