Violaine Yziquel
About
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Chief Customer Officer
London, England, United Kingdom
Résumé
Jobs
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Chief Customer Officer & GTM OperationsFYXERMar 2025 - Current (1 year 7 months)- VP, Global Customer SuccessStaffbaseMay 2023 - Feb 2025 (1 year 10 months)
- Director of Customer SuccessSlackFeb 2022 - Apr 2023 (1 year 3 months)
- Board MemberCustomer Success NetworkJan 2022 - Feb 2025 (3 years 2 months)
- CEOCustomer Success NetworkOct 2020 - Feb 2022 (1 year 5 months)
- Sr Manager, Customer SuccessSlackAug 2020 - Feb 2022 (1 year 7 months)
- Director, EMEA Customer Success ManagementBoxSep 2018 - Aug 2020 (2 years)
- Co-Founder, Community EngagementCustomer Success NetworkMar 2018 - Oct 2020 (2 years 8 months)
- EMEA, Head of Customer Success ManagementBoxFeb 2018 - Sep 2018 (8 months)
- EMEA, Head of Customer Success Strategy & Customer AdvisoryBoxMay 2017 - Jan 2018 (9 months)
- Customer Success Expert, Product & Operations LeaderOneBridgeioSep 2016 - Apr 2017 (8 months)OneBridge.io is a hands-on interim management consulting company specialized in SaaS, ecommerce and Big data; giving its customers the success keys to the US market (by creating and ramping-up a local US team driven by seasoned successful entrepreneurs)
- Helping European and US startups and mid-size companies achieve a fast and sustainable growth through the implementation of Customer Success methodologies (onboarding procedure, customer journey mapping, success metrics etc)
- Auditing product capabilities and competition, performing market fit analysis to decide on the most beneficial value proposition - Head of Customer SuccessNexwayJul 2015 - Aug 2016 (1 year 2 months)Helped the company pivot from a service centric business model to a SaaS model
Managed a 30+ people team - Head of Product & Head of Operations (Support & Customer Success)DigiplugJun 2014 - Jul 2015 (1 year 2 months)●On top of the role of Head of Operations (Customer Success & Support)●
Products strategy and roadmaps
Additional 10 people - including offshore - Head of Operations (Support & Customer Success)DigiplugJan 2013 - May 2014 (1 year 5 months)Team of 30 people
4 main teams – Support, Consulting, Customer Success and Outsourced services (India) - Product Owner LeadDigiplugSep 2011 - Dec 2012 (1 year 4 months)I've been working as a product owner lead first on a B2B platform (digital supply chain) then on a scheduling application for Universal Music Group International & North America.
Been responsible for delivering specifications documents on time and in line with the client's demanding expectations.
Made 4+ people ramp up in order to meet agressive timelines and be able to answer critical business priorities - Product ManagerAccentureDec 2009 - Aug 2011 (1 year 9 months)PRDs
Acceptance
Certified Agile Product Owner
100% Client facing - Business AnalystAccentureSep 2007 - Nov 2009 (2 years 3 months)Banking industry - Credit du Nord
M&E - Universal Music Group International
Education
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- Exchange Student Program, International BusinessUniversity of GothenburgJan 2005
- 2007, Project ManagementNEOMA Business SchoolJan 2003 - Jan 2007 (4 years 1 month)