A
Aclarys Ferreira
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Customer Service Experienced
New York, United States
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work
Full-time jobs
Résumé
Jobs
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Visual InterpreterAiraOct 2024 - Current (2 years 1 month)- WFront Desk ReceptionistW REHABILITATION ASSOCIATES PT & OT PLLCDec 2020 - Jul 2024 (3 years 8 months)⦁ Customer Service in person and over the phone. ⦁ Processing payments through the computer. ⦁ Scheduling appointments. ⦁ Email follow ups. ⦁ Patient Billing. ⦁ Updating files. ⦁ Data Entry ⦁ Faxing documents, copy machine handling. ⦁ Medical Insurance Verification ⦁Data Annotation
- Cashier, Barista, Food PrepperParadies LagardèreJan 2020 - Mar 2020 (3 months)⦁ Customer service attending clients, processing their orders and taking payments both cash and card. ⦁ Prepping client's food orders accurately as well as ensuring best quality in my work. ⦁ Ensured all dining area was clean and stocked at all times. ⦁ Performed routine cleaning procedures across all area and assisting restaurant in passing every health and sanitary inspections ⦁ Quickly learned prepping procedures and helped train new workers in prepping.
- Bilingual Customer Service Representative (Billing Dept)StarTekFeb 2019 - Oct 2019 (9 months)⦁ Customer service answering phone to clients to learn and address their needs, complaints or other issues with products or services. ⦁ Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued. ⦁ Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed. ⦁ Utilizing software, databases and tools appropriately. ⦁ Understanding and striving to meet or exceed call center metrics. ⦁ Taking part in training and other learning opportunities to expand knowledge of company and position. Show less
- Camp CounselorCamp Bow WowNov 2018 - Feb 2019 (4 months)⦁ Customer service. ⦁ Ensuring pets safety on the play ground. ⦁ Cleaning, Feeding & Medicating duties.
- RReceptionistRolando Mechanical Corp.Jul 2017 - Sep 2018 (1 year 3 months)⦁ Customer Service in person and over the phone. ⦁ Processing payments through the computer. ⦁ Scheduling appointments, supply ordering. ⦁ Responsible of email interchange with clients. ⦁ Preparing monthly excel requisitions for payments. ⦁ Updating files. ⦁ Data Entry ⦁ Faxing documents, copy machine handling. ⦁ Supply ordering.
- Veterinary Technician and ReceptionistKalvig & Shorter Veterinary AssociatesJun 2015 - Jul 2017 (2 years 2 months)⦁ Customer service, both personal and over the phone, and providing clients with as much information needed. ⦁ Updating files, data entry. ⦁ Processing insurance claims. ⦁ Faxing records. ⦁ Processing payments both through computer and through credit card machine. ⦁ Supply ordering and restocking. ⦁ Providing pets with medication. ⦁ Assisting the doctors.
- PSales RepresentativePETS AgroindustrialApr 2014 - Aug 2014 (5 months)Customer service, customer advice, assisting customer's animals, selling feed, monitoring clients baby chicks receptions
- PHen Supervisor AssistantPETS AgroindustrialJan 2014 - Feb 2015 (1 year 2 months)Hens Health, weekly feeding program, daily eggs production registering and monitoring, coordinating vaccines, weight monitoring, necropsies.
- GChick SupervisorGrupo Super AlbaSep 2013 - Dec 2013 (4 months)Chicks health, applying vaccines, necropsies, medicating, weight monitoring.
- HVeterinary AssistantHacienda UrbanaMar 2010 - Jun 2010 (4 months)Surgery assistance, dog grooming, animal nursing, medicine application, customer service.
- BOffice AssistantBellas artesJan 2008 - Aug 2008 (8 months)Filing papers, organizing the library in an alphabetical order, customer service, registering new students, orienting customers, helping organize events.
Education
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- Veterinary and medical zootechnist, VeterinariaISA UniversityJan 2008 - Jan 2013 (5 years 1 month)