Caroline Wangari

Caroline Wangari

About

Detail

Hiring Chinese-speaker talents.
Kenya

Timeline


work
Job
school
Education

Résumé


Jobs verified_user 0% verified
  • G
    Recruiter
    GIANTSAGE
    Nov 2025 - Current (8 months)
    I’m a strategic Head Hunter and Talent Acquisition Leader with a proven track record of delivering high-impact hiring solutions across global markets. I specialize in sourcing hard-to-find talent, scaling recruitment processes, and partnering with business leaders to build teams that drive performance and growth. With experience spanning Technology, Customer Experience, Trust & Safety, Commercial, and Operations roles, I combine data-driven decision-making with human intuition to identify candidates who not only meet the requirements but elevate the organization. I thrive in fast-paced environments, manage complex hiring pipelines with clarity, and craft candidate experiences that strengthen employer brand. Whether it’s building talent st
  • F
    Customer Service and sales Representative
    Ferntree J Partners Management Consultancies
    Sep 2024 - Current (1 year 10 months)
    Respond to customer inquiries via phone, email, live chat, and social media platforms. Provide information about our products, services, and policies. Assist customers with order issues, including tracking, returns, and exchanges. Resolve complaints or concerns professionally and in a timely manner. Process orders, cancellations, and updates to customer accounts. Maintain knowledge of our product offerings and industry trends to ensure accurate and up-to-date information. Document all customer interactions and maintain detailed records in the customer service system. Upsell or cross-sell products when appropriate, promoting special offers and discounts. Adhere to company policies, including confidentiality, data security, and customer priva
  • K
    Video Editor
    KUTV
    Aug 2022 - Current (3 years 11 months)
  • Social Discovery Group
    Customer Service Associate
    Social Discovery Group
    Jul 2021 - Dec 2024 (3 years 6 months)
  • E
    Trust and safety customer service associate
    Ecom Services LtdSocial Discovery Group
    Nov 2020 - Dec 2024 (4 years 2 months)
    I am able to offer exceptional customer service to dating site users, addressing inquiries, resolving conflicts, and ensuring a smooth user experience. Maintaining a safe and fair environment for users to interact and find their ideal match. Protect users and the platform from financial loss and criminal activity. Review and remove harmful content like hate speech, bullying, harassment, or misleading information. Address user concerns related to privacy, security, and online risks like scams. I ensure a safe and positive online environment for users by reviewing profiles and interactions for adherence to community guidelines.
  • Kenyatta University
    Video/programs Editor
    Kenyatta University
    Aug 2017 - Sep 2020 (3 years 2 months)
  • Ecom Services Ltd
    Trust and Safety Associate
    Ecom Services Ltd
    Nov 2020 - Oct 2024 (4 years)
  • Kenyatta University
    Video Editor
    Kenyatta University
    Jul 2017 - Jul 2020 (3 years 1 month)
    I worked at KUTV where I thrived in a fast-paced environment, consistently exceeding deadlines and ensuring high-quality editing for various programs and promos. My editing efforts contributed to a 15% increase in viewership for a prime time show. As assistant head editor
  • Social Discovery Ventures
    Fraud Prevention Associate
    Social Discovery Ventures
    Nov 2020 - Sep 2024 (3 years 11 months)
  • I
    Brand Representative
    Interactive Communications
    Sep 2014 - Oct 2016 (2 years 2 months)
  • Diamond Trust Bank
    Customer Service Representative
    Diamond Trust Bank
    Mar 2012 - Apr 2014 (2 years 2 months)
    Providing personalized assistance to customers regarding their accounts, transactions, products (such as savings accounts, loans, credit cards), and services offered by the bank. Handling and responded to inquiries, complaints, and requests effectively and efficiently with limited English proficiency in their preferred language in writing (phone, email, chat) Interpreted spoken conversations between bank staff and customers during meetings or calls.
Education verified_user 0% verified
  • The Technical University of Kenya
    Bachelor of Technology - BTech, COMMUNICATION, JOURNALISM, AND RELATED PROGRAMS
    The Technical University of Kenya
    Jan 2018 - Current (8 years 6 months)
  • The Technical University of Kenya
    Bachelor of Technology in Journalism and mass communications, Communication and Media Studies
    The Technical University of Kenya
    Jan 2015 - Dec 2017 (3 years)
  • The Technical University of Kenya
    COMMUNICATION, JOURNALISM, AND RELATED PROGRAMS
    The Technical University of Kenya
    Jan 2015 - Dec 2017 (3 years)
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