QC Lead
TruKKer
Jun 2021 - Aug 2023 (2 years 3 months)
At TruKKer, I played a pivotal role in establishing the first Operations-QC team, focusing on compliance and operational excellence. I managed escalations through data analysis and developed dashboards for real-time performance tracking. My efforts in hiring and training team members significantly contributed to meeting quality goals and enhancing service delivery.