Heidi Espitia

Selection & Internal Mobility Manager

Lean Solutions Group

Aug 2023 - Current (3 years)

• Lead internal talent selection and mobility processes across the organization. • Conduct competency-based interviews and candidate evaluations using psychometric assessments. • Partner with leadership teams to identify high-potential employees for promotions and career development. • Analyze selection metrics and provide insights to support workforce planning and talent decisions. • Contribute to initiatives that strengthen internal mobility, employee development, and retention.

Selection & Internal mobility Team Lead

Lean Solutions Group

Sep 2021 - Aug 2023 (2 years)

• Supervised the talent selection team responsible for evaluating candidates across multiple departments. • Conducted structured interviews and candidate assessments to support hiring and promotion decisions. • Provided operational guidance, coaching, and support to recruiters and selection specialists. • Coordinated team activities and monitored selection metrics to ensure quality and efficiency in hiring processes.

Talent Acquisition Team Lead

Lean Solutions Group

Feb 2020 - Sep 2021 (1 year 8 months)

• Led recruitment initiatives focused on attracting and sourcing talent for multiple hiring needs. • Trained and mentored recruiters on sourcing strategies, candidate evaluation, and recruitment best practices. • Managed end-to-end recruitment processes including sourcing, screening, and candidate interviews. • Collaborated with hiring managers to understand talent needs and strengthen candidate pipelines.

Talent Acquisition Specialist – Recruiter

Lean Solutions Group

Aug 2018 - Jan 2020 (1 year 6 months)

• Managed candidate sourcing through LinkedIn, job boards, social media, and job fairs. • Conducted candidate screening and competency-based interviews. • Supported recruitment processes for multiple U.S. client accounts in high-volume hiring environments. • Built and maintained talent pipelines and prepared candidate evaluation reports for hiring managers.

S

Customer Care Representative

Sykes Colombia

Dec 2016 - Aug 2018 (1 year 9 months)

• Provided customer support and handled service inquiries in a high-volume call center environment. • Assisted customers with issue resolution while maintaining service quality standards.

Escalations / Senior Customer Service Agent

Atlantic Quantum Innovations

Apr 2014 - Jul 2016 (2 years 4 months)

• Handled escalated customer calls that required advanced resolution or supervisor approval. • Resolved complex service issues and provided solutions beyond standard agent permissions. • Supported overall service quality by addressing high-priority customer concerns and ensuring effective issue resolution.

About

Detail

Timeline

Résumé