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Donnie Carter
About
Detail
Director of Network Operations - Satellite IoT Connectivity
Grayson, Georgia, United States
Résumé
Jobs
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Director of Network OperationsSkylo TechnologiesOct 2022 - Current (3 years 11 months)- Cisco-Jasper NOC Senior Network Engineer - ManagerCiscoMar 2014 - Oct 2022 (8 years 8 months)• Development and implementation of 24/7 NOC surveillance team. The creation (Network Operation Center) NOC policies and procedures for providing Tier 2 and Tier 3 network monitoring and management for Jasper Technologies and its customers. • Development of methods and procedures for day to day operation of newly launched IoT network management team responsible for 24 X 7 global platform surveillance. • Work with internal /external clients to ensure the IoT platform provides optimal networking resources to deliver the desired level of business performance. • Monitors and maintains network stability, collects and analyzes network performance and utilization. • Support the network architecture, design, implementation, and delivery of Cisco’s
- Mobility Network Ops Center ManagerAttAug 2004 - Mar 2014 (9 years 8 months)• Project Manager for Center Breach Ticket Reduction. Facilitate weekly regional conference call to review CARE, Mobility, and Network metrics and provide plans to improve results. MSOC proficient – team improved 20% in 3 mos. by focusing on training, accountability, aggressive feedback and encouragement. Write Process Flow charts to include new tools and procedures. Acting Area Manager. • Manage, coach and mentor 33 Tier II technicians as they analyze, diagnose, record observations and troubleshoot referred mobility cases. • Ensure work performance is efficient and adheres to all quality measurements. Develop team’s knowledge base to obtain 90% resolution rate. • Encourage Six Sigma approach to obtaining teams’ objectives. Provide trai
- PSoftware/Technical Support RepresentativePracticeWorks IncNov 2002 - Aug 2004 (1 year 10 months)• Provide technical customer service support via automatic call distribution. • Provide software support, installation, maintenance and act as help desk for clients. • Assist with the resolution of network issues, software errors and hardware failures. • Responsible for responding promptly and accurately to basic support requests from clients • Maintain and increase product knowledge on applicable products/applications via training, documentation and personal research. • Submit proposed solutions to issues in knowledge base and internal/external documentation. • Log issues and resolutions in the CRM.
Education
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- Bachelor of Science - BS, Business Administration and Management, GeneralGrand Canyon UniversityJan 2014 - Jan 2017 (3 years 1 month)