Metin Ergener

With more than 30 years of experience in SaaS and enterprise software, I operate at the intersection of customer value, digital transformation, and scalable growth. As Senior Vice President of Customer Success and Professional Services at Algolia, I lead global teams responsible for turning platform adoption into measurable business impact and durable enterprise partnerships.

I believe sustainable growth is built on durable customer value. In today’s environment, competitive advantage depends on aligning product innovation, services, ecosystem partnerships, and customer engagement into a unified value engine. My focus is on designing and scaling that engine — building global teams and operational frameworks that convert customer outcomes into retention, expansion, and advocacy.

Over 14 years at OpenText, I held senior leadership roles guiding complex enterprise programs, strengthening strategic relationships, and building ecosystem partnerships that expanded market reach and accelerated value creation. I later spent more than six years at Capgemini as Digital Experience Practice Lead, leading large-scale digital and commerce transformation initiatives for global organizations.

Throughout my career, I have partnered closely with executive stakeholders and boards to balance innovation with operational discipline, ensuring customer-centric strategies translate into predictable performance. I am passionate about shaping high-performing organizations that combine strategic clarity with disciplined execution in times of transformation.