J

Jason Richling

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Vice President of Engineering / Interim CTO
Colorado, United States

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Jobs verified_user 0% verified
  • PerfectServe
    Vice President of Engineering / Interim CTO
    PerfectServe
    Nov 2023 - Current (3 years)
    Appointed Interim CTO by the Board and CEO to lead a 100+ person technology organization across Engineering, Product, and Security for a PE-backed healthcare SaaS platform with $100M+ revenue, four product lines, and a $36M+ technology budget. Brought systems thinking and architectural consistency to replace reactive execution with proactive ownership.
    • Increased feature release velocity 3.5X, reduced hotfixes 84%, improved DORA performance 49%, and maintained 99.99% platform uptime.
    • Reduced P1 incidents 33% and monthly alert volume 70% by establishing SRE practices built on service level objectives and proactive reliability engineering.
    • Led AWS migration using Kubernetes orchestration and GitOps practices, reducing engi
  • Procare Solutions
    Vice President of Technology
    Procare Solutions
    Dec 2020 - Jan 2024 (3 years 2 months)
    Led 25+ person technology organization across software development, infrastructure, and corporate IT for a PE-backed childcare SaaS platform pursuing a roll-up growth strategy. Managed $10M+ technology budget including $5M+ AWS spend.
    • Led technical due diligence and post-close integration across three acquisitions (EZCare, ChildPlus, LifeCubby), aligning legacy systems to unified technology standards.
    • Consolidated acquired platforms onto unified AWS infrastructure, security, and tooling, enabling Procare's successful exit to Roper Technologies.
    • Negotiated AWS Private Pricing Agreement (15% discount) and deployed automated RI and commitment management tooling (~20% additional savings), materially reducing $5M+ annual AWS
  • Alchemer
    Director of Technology - Platform Engineering, Operations, IT
    Alchemer
    Apr 2020 - Dec 2020 (9 months)
    • Led the 10-engineer technology organization through the Survey Gizmo → Alchemer rebrand; stood up a tiered metrics program (L10 KPIs, CX error/latency by region, DORA) to drive stability at the platform's scaling inflection point.
    • Delivered "commit-to-production" AWS CI/CD with Infrastructure-as-Code across a multi-region (US/EU/CA) survey SaaS platform.
    • Optimized AWS run-rate through cost categorization and reserved-instance strategy.
    • Established change-management discipline and KPI-driven intake across engineering and HRIS queues to modernize SDLC practices and accelerate tech-debt burn-down.
  • DaVita Kidney Care
    Director of SDLC Engineering
    DaVita Kidney Care
    Oct 2011 - May 2020 (8 years 8 months)
    Progressive 9-year tenure building and leading SRE, Platform Engineering, and DevOps capabilities for a Fortune 500 company. Managed 8 managers and 120+ engineers across multiple locations; controlled $5M operating and $25M+ capital budgets.
    • Architected multi-cloud SDLC and infrastructure platforms (Google Cloud/Anthos, IBM Cloud, Terraform, containerization with Docker/Kubernetes/GKE).
    • Built the Google Cloud (GCP/Anthos) infrastructure platform enabling DaVita's Center Without Walls (CWOW) — a clinical transformation program serving 2,700+ dialysis centers and 200,000+ patients.
    • Reduced release and deployment times from days to hours through CI/CD pipeline automation and engineering process transformation, enabling tea
  • PNC
    Manager, Infrastructure Engineering (U.S. Treasury)
    PNC
    Mar 2004 - Oct 2011 (7 years 8 months)
    • Led infrastructure architecture and build-out of the Treasury Department's CA$HLINK II centralized collections system and Transaction Reporting System (TRS) data warehouse, delivering high availability, disaster recovery, and storage replication for mission-critical federal financial platforms.
    • Managed $10M+ infrastructure budget, directed systems, network, and storage engineering teams, and ensured compliance with NIST, FISMA, FIPS, and SOX standards across high-profile federal financial systems (SSBI security clearance).
    • Formerly Riggs Bank
  • EY
    eBusiness Consultant
    EY
    Jun 2000 - Mar 2004 (3 years 10 months)
    As part of Ernst & Young Technologies I advised Fortune 500 clients on technology strategy, systems integration, and infrastructure modernization. Delivered engineering services spanning UNIX/Linux, networking, security, disaster recovery, and high availability solutions.
Education verified_user 0% verified
  • The University of South Dakota
    Bachelor's degree, Business Administration and Computer Science
    The University of South Dakota
  • U
    University of South Dakota Beacom School of Business
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