Ron Mantel

Ron Mantel

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VP of Customer Success, Strategic Accounts
Texas, United States

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Résumé

Jobs verified_user 0% verified
  • Glia
    VP of Customer Success, Strategic Accounts
    Glia
    Dec 2022 - Current (3 years 11 months)
  • Qualtrics
    North America Customer Success Leader - Head of Portfolio, Scale, and CSA
    Qualtrics
    Jan 2021 - Nov 2022 (1 year 11 months)
    Collaborative and driven Customer Success leader that thrives in hypergrowth; examples include:

    ➜ Bias for action: increased overall team renewal rate by 6+ points while concurrently growing scope from $13M and 2 FTE to $250M+ and 60 FTE – and stood up three new orgs

    ➜ Innovate the status quo: designed, tested, and deployed the first ever global Qualtrics CS operating model within two quarters of joining that transformed how CS unlocks value for Qualtrics

    ➜ Cross-team unlocks: created a new cross-functional team motion that is on track to deliver >20% efficiency gains and 2x pipeline – without sacrificing customer retention

    ➜ Scalable solutions: rebuilt entire SMB team motion in partnership wit
  • Qualtrics
    North America Customer Success Leader - Head of Corporate and Scale
    Qualtrics
    Jul 2019 - Jan 2021 (1 year 7 months)
  • Qualtrics
    Regional Head of Customer Success, South
    Qualtrics
    Aug 2018 - Jun 2019 (11 months)
  • McKinsey Company
    Engagement Manager
    McKinsey Company
    Jul 2015 - Jul 2018 (3 years 1 month)
    Diverse experience solving issues across functional areas and industries; examples include:

    ➜ Go-to-market acceleration: defined program requirements for a new technology platform in an emerging market environment and accelerated the go-to-market strategy by six months

    ➜ Revenue optimization: generated $20M+ margin uplift by optimizing the pricing structure for pass-through products and conducting site by site workshops to build organizational buy-in

    ➜ Business strategy: persuaded client executive team to halt a $200M+ facility expansion after identifying several deficiencies in their proposal that would jeopardize the broader business

    ➜ Workforce effectiveness: leveraged customer journey insights
  • McKinsey Company
    Summer Associate
    McKinsey Company
    Jan 2014
  • O
    Co-Founder
    Orpheden Therapeutics
    Jan 2013 - Jan 2015 (2 years 1 month)
    Orpheden Therapeutics was developing a personalized cancer therapy without the harsh effects of current untargeted therapies; details to highlight:

    ➜ Launched an immunotherapy cancer treatment startup upon winning an international business competition that secured licensing rights from the National Institute of Health

    ➜ Identified FDA fast track opportunity via the ‘orphan drug program’ that could reduce go-to-market costs 80-90% and create potential licensing platform
  • Capital One
    Business Strategy & Financial Planning, Principal Analyst
    Capital One
    Jan 2011 - Jan 2013 (2 years 1 month)
    Key role on the Home Loans Finance team; examples include:

    ➜ Recipient of the “Chairman & President’s Club Award,” recognizing the top ~1% of performers across the company annually

    ➜ Recognized with division-wide “Mark of Distinction Award” for successfully leading a cross-functional team on the first-ever Home Loans Federal Banking stress test

    ➜ Co-developed a growth plan following the acquisition of a $40B loan portfolio; expected to generate synergies of $110M over 5-years

    ➜ Built a coalition of executive supporters to fix a loan modification program and formed a team to coordinate with the US Treasury, increasing revenue $1M a year
  • Capital One
    Finance Rotation Program
    Capital One
    Jan 2009 - Jan 2011 (2 years 1 month)
    2 ½ year, 3 rotation program focused on strategy development and business execution
Education verified_user 0% verified
  • University of Michigan
    Bachelor's degree
    University of Michigan
  • University of Michigan
    University of Michigan
    University of Michigan
  • Northwestern University Kellogg School of Management
    Master of Business Administration (MBA
    Northwestern University Kellogg School of Management
    Jan 2013 - Jan 2015 (2 years 1 month)
  • University of Michigan
    Bachelors, Economics
    University of Michigan
    Jan 2004 - Jan 2008 (4 years 1 month)
Projects (professional or personal) verified_user 0% verified
  • B
    Breast Cancer Start-Up Challenge
    Sep 2013 - Current (13 years 2 months)
    One of six students selected across all graduate programs to represent Northwestern’s team in the Avon Foundation’s Breast Cancer Start-up Challenge; goal is to accelerate commercialization of a potentially life saving immunotherapy cancer treatment

    --------------------------------------------

    The Avon Foundation, The Center for Advancing Innovation, and the National Institutes of Health National Cancer Institute have partnered to create the first ever business plan and start-up "challenge" featuring inventions conceived and developed by scientists at the National Cancer Institute and Avon Foundation grantees to accelerate commercialization in support of high-growth businesses that spur entrepreneurship
Awards verified_user 0% verified
  • I
    Q4 2012 Mark of Distinction
    Issued by Capital One
    Awarded quarterly to ~10 associates for outstanding work across Capital One's Financial Services division.
    Recognized for successfully leading a cross-functional team on the first-ever Home Loans Federal Banking stress test
  • I
    2011 Chairman & President's Club
    Issued by Capital One
    Awarded annually to the top ~1% of performers across the company
    Recognized, in part, for work done developing the strategy on a >$20B portfolio
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