Ajmer Singh

VP, Field Product Management

NinjaOne

Feb 2025 - Current (1 year 7 months)

NinjaOne unifies IT to simplify work for 35,000+ customers in 140+ countries. Manage all endpoints from a single console to improve efficiency, increase resilience, and reduce spend, and give employees a great technology experience at work.

Advisory Council Member

California State University East Bay

Feb 2021 - Feb 2023 (2 years 1 month)

VP of Product Management

NinjaOne

Apr 2018 - Feb 2025 (6 years 11 months)

NinjaOne is a leading unified IT management solution that simplifies the way IT teams work. Our mission is to create a better IT experience for everyone.

Director of Product Management

NinjaOne

Oct 2013 - Mar 2018 (4 years 6 months)

Product Manager

Dell

Feb 2010 - Sep 2013 (3 years 8 months)

• Developing detailed and technical PRD's that articulate product requirements for engineering • Monitoring development projects to ensure they are tracking to appropriate timelines • Taking input from customers, analysts, and internal stakeholders to drive the delivery of innovative solutions to market • Keeping informed of competition in the marketplace and new technologies that create market opportunities • Preparing white papers, competitive matrixes and technical material to facilitate go-to-market activities • Coordinating technical product training to professional services, technical support, and sales engineers • Working with Product Marketing to determine how to position the solution to maximize market share and revenue • Developin

F

Lead Cisco and Shoretel Engineer

FacilitaIT

Feb 2009 - Jan 2010 (1 year)

• Install, maintain, and troubleshoot the company’s technologies, such as Cisco’s VOIP (Voice Over Internet Protocol) phone systems, firewalls, routers, and switches, as well as Shoretel’s VOIP phone systems; • Troubleshoot problems in Enterprise networks. • Install, maintain, and troubleshoot Microsoft’s Small Business Server, Exchange Server, Terminal Server, and Windows Server products. Backup and Disaster recovery using BDR/NAS Device. • Working as an Escalation point with NOC team in india to troubleshoot complex issues with servers. • Working as the focal point of Managed Services umbrella for all the customers. Held training sessions to bring everyone at par with the policies and procedures. • Performed large scale Implementation of

System Analyst

Calix

Jul 2008 - Dec 2008 (6 months)

• Provide technical support via the telephone, web or at the customer sites of various ISPs. • Recreated and simulated customer issues in the CS lab or on-site, developed solutions for problems, verified new system software and hardware in the CS lab as well as customer sites and test/verify 3rd party equipment for use with Calix Network's products. • Worked on technologies like H.248, GR-303, Video setup, FTTP (Fiber-to-the-home), ADSL, VDSL, HDSL, DS1, DS3 setups. • Support Pre- GA trials, (lab / beta trials) customer test plans & staging. • Reproduce customer issues in the TAC lab and work with Development teams for resolutions. • Responsible for entering Bugs, documenting issues and troubleshooting steps, to aid in troubleshooting. • Tr

Network Engineer

Orange Business Services

Jun 2005 - Dec 2007 (2 years 7 months)

• Configuration, troubleshooting and maintaining customer routers and design their policies for traffic movement through multiple paths available. • Configured Layer 2 and layer 3 VLANs on 6500, 3500, 2900 series. Configured switches at layer 2 and layer 3. • Responsible for troubleshooting, configuration, installation of WAN/LANs (TCP/IP, Ethernet, OSPF, ISDN, Frame-Relay, EIGRP. Network Management with NMS OC3. • Installation/Upgrades of Network devices. • Monitoring of customer firewalls (PIX, Checkpoint) and making any changes in policies where necessary. • Network Monitoring and Network Efficiency Analysis. • Network Charting and Documentation.

IS Security Engineer

Hewitt Associates

Jan 2005

Escalation Engineer

Convergys

Jul 2003 - Mar 2005 (1 year 9 months)

• Handling Escalation calls from frontline technicians for Windows 98 and Windows XP OS. Also helped US home based customers setup Wireless Home based network using Microsoft Broadband hardware MN-500 and MN-550. • Working as Mentor and giving guidance and technical help to on call frontline technicians for windows 98 and Windows XP OS. • Conducting training sessions for new support representatives. • Taking hurdle sessions for on floor support representatives. • Providing continuous feedback to engineers via email. • Fixing core windows 98 and Windows XP Operating System issues. • Setting up Office/Home Network on Wireless Routers, Hubs or peer to Peer Network. • Network Printer Installation and troubleshooting. • Setting up Internet Conn

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