Scott T. Hillier

Operations Lead, Cybersecurity & Productivity Engineering

Spotify

Apr 2022 - Current (3 years 1 month)

Sales Operations Manager, Music Promotion

Spotify

May 2020 - Apr 2022 (2 years)

The first sales operations hire dedicated to Spotify's Music Promotion business; brought in to build and scale the function with one promotional product in the US to three products across two buying channels in 14 markets.

M

VP of Operations

MightyBids

Aug 2019 - May 2020 (10 months)

Associate Director of Operations - Sales & Marketing

Oscar Health

Apr 2018 - Aug 2019 (1 year 5 months)

Associate Director of Sales Operations

Oscar Health

Jul 2017 - Apr 2018 (10 months)

• Hired as an individual contributor reporting to head of sales supporting three markets and one line of business; later led an operations team with seven FTEs to support rapidly growing inside and outside sales teams in 25 markets across three lines of business. Expanded scope to include marketing operations in Jan 2019. • Designed and launched external product to provide brokers and agency partners with tools to manage their enrollments, books of business, and commissions. The tool had 8,000+ active users in its first two months of launch and reduced inbound communication by 46% YoY. • Managed three internal and thirteen external commissions and bonus programs, responsible for distributing ~$2.5MM in incentive compensation monthly. • Des

Sales Operations Manager

Kargo

Jul 2016 - Jul 2017 (1 year 1 month)

• Built the global sales operations function in a 15-year-old, $130MM global adtech leader; managed one employee; and served on the corporate management team. • Led Master Data Management (MDM); data integrity and controls processes; revenue, sales activity, proposals and product reporting; incentive compensation modeling for sales and account management; territory management; vendor management; and publisher/marketing support. • Redesigned corporate pre-sales operations process through realignment of roles and responsibilities; efficient reassignment of pre-sales tasks; and key system automation and integration; responsible for process, Salesforce architecture and execution, cross-team project management, communication, training, and roll

Sales Operations Specialist

Hearst

Aug 2014 - Jul 2016 (2 years)

• Supported seven senior executives (VPs, divisional CEO, and President) with modeling, business intelligence reporting, and financial analysis to inform large-scale business decisions; experience building incentive-based compensation models, sales rep performance reporting, cost of sale estimates, and cancellation reports. • Assisted the VP of customer experience to reduce customer churn, set up customer feedback mechanisms, own and interpret business intelligence, and build internal claims processes. • Improved internal reporting and data integrity through the introduction of standardized sales and commission templates; regular training for sales and support staff; and software rollout for contracts and mobile payment. • Managed end-to-e

Operations Specialist

Google

Apr 2013 - Jul 2014 (1 year 4 months)

• Collected, tracked, and analyzed consumer behavior data to inform the potential future scaling of the Google Glass business. • Identified KPIs for Glass, helped build and maintain internal dashboards, escalated trends to Head of Operations, and investigated data inconsistencies. • Provided project-based support to operations management on an ad hoc basis. • Represented Google Glass as a brand ambassador and product expert in interactive demonstrations with internal and external stakeholders, preferred partners, and VIPs.

Practice Management Analyst

Axiom

May 2011 - Jul 2012 (1 year 3 months)

• Co-managed client relationships and a $6M book of business for the Media & Technology practice. • Led business development for the practice through prospecting, developing sales strategy, authoring/editing client communications, generating meetings, and negotiating scopes of work. • Tracked, analyzed, and reported revenue forecasting, profit margin, attorney attrition, meeting generation, and matter conversion data for the New York General Manager, CEO, and COO. • Identified, contacted, screened, interviewed, and evaluated attorneys for full-time B2B legal services secondments and outsourcing work. • Designed and built the company’s pilot on-campus recruiting program to identify and yield high-performing college seniors for entry-level H

Y

Lead Recruitment Coordinator

Yale University Office of Undergraduate Admissions

May 2009 - May 2010 (1 year 1 month)

Partnered with the Head of Recruitment and Yield to run an office with > 40 student volunteers. This was a full time job while I took the year off from school to tour with the Yale Whiffenpoofs.

Human Resources Coordinator

3MEDS

May 2007 - Jul 2007 (3 months)

Responsible for reviewing, organizing, categorizing, and filing over 25 years of analog HR materials.

Rewind Operator

3MEDS

May 2006 - Jul 2006 (3 months)

I worked as a machine operator making tape products on the factory floor of the company’s then second largest manufacturing plant.

Scott T. Hillier

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Scott's behavioral traits
Scott's likely patterns of behavior, thought, values, and emotion. Based on the HEXACO model, OCP instrument, and Torre’s own research.