Demetri Salvaggio

Arranger Maximizer Empathy Achiever Strategic Demetri Salvaggio is a seasoned operator and entrepreneurial leader with a proven track record of founding, building, and scaling high-growth businesses and customer operations. With over 20 years of experience in global support, strategy, and operational excellence, Demetri has led organizations through rapid growth, transformation, and innovation in the travel, hospitality, and technology industries. Currently serving as VP, Customer Experience & Operations at Engine, Demetri is responsible for scaling global customer support and implementing AI-driven automation that enhances service quality while driving down costs. He leads multi-functional teams across Member Support, Revenue Recovery & Collections, Workforce Management, Supply Ops, and Fraud Prevention—ensuring operational rigor, customer satisfaction, and strong financial performance. Prior to Engine, Demetri served as Director of Customer Experience & Strategy at Grubhub, where he led large-scale support operations across diner & restaurant care, high-touch escalations, and innovation projects, while driving process transformation, KPI accountability, and customer loyalty. Earlier in his career, he held multiple senior leadership roles at Booking.com, including launching and scaling the Orlando contact center from 24 to 600+ FTEs, leading global content service accounts, and managing CS operations across EMEA and Americas regions. A builder at heart, Demetri has also co-founded and advised startup ventures, bringing a founder’s mindset to every leadership role. He’s recognized for his ability to blend analytical precision with strong people leadership, transforming complex operations into scalable, high-performing functions. His expertise lies in leading global teams, launching new business models, and delivering results through operational excellence and customer-first strategy. Demetri brings a unique blend of startup agility and enterprise execution, and thrives in environments that demand innovation, accountability, and a relentless focus on customer outcomes. Current Mission: We’re redefining unmanaged travel—connecting businesses and partners through smart technology, shared scale, and seamless experiences.