Jenna Depeaux

Vice President, Implementation & Client Operations

Centivo

Apr 2026 - Current (5 months)

Director of Implementation and Client Support

Centivo

Oct 2023 - Current (2 years 11 months)

Manager, Client Support

Centivo

Apr 2023 - Oct 2023 (7 months)

Worked with Centivo’s functional experts, 3rd party vendors and sales to support the ongoing delivery of Centivo health plan products and services to clients and their members and deliver on business objectives. Responsible for the ongoing development of the department while managing daily department activities, building and implementing policies, processes and procedures, ensuring adequate support and deepening of client relationships and all levels of strategic and tactical support on behalf of Centivo to drive high levels of satisfaction and retention.

Implementation Manager

Centivo

Sep 2021 - Apr 2023 (1 year 8 months)

Responsible for managing implementation of new customers covering all aspects of a TPA/health plan solution – including open enrollment, member engagement and customer service, plan build, claims processing, PBM integration, custom provider network arrangements, and employer analytics and reporting. -Develop client-specific implementation project plans to meet client requirements and ensure health plan members have access to care on go-live date. -Lead multi-stakeholder meetings and conference calls for the launch and ongoing management of implementation projects. -Organize cross-functional teams to implement customer programs as stated in proposals. -Build trusted relationships with multiple members of the clients’ benefits teams; third p

Compliance Specialist

Circuit Clinical

Mar 2021 - Sep 2021 (7 months)

Reviewed Source and Regulatory documentation to ensure compliance with clinical trial protocol, FDA regulations, GCP and Circuit Clinical SOPs. Reviewed, edited and drafted SOPs as needed to support company processes and compliance. Assisted with preparation and resolution of findings for external audits or inspections. Collaborated with the Clinical Operations Team to manage and resolve internal and external issues identified throughout a trial. Maintained databases of internal and external audit findings to identify and respond to trends. Participated in the development of educational activities and programs pertaining to compliance.

Supervisor, Population Health

HealthNow New York Inc

Aug 2017 - Dec 2020 (3 years 5 months)

Managed production and implementation of population health management initiatives. Supervised health management consultants and developed framework to enhance efficacy of healthcare services operations. Maintained SOPs and Quality Improvement plans. Set departmental goals and tracked performance metrics. Collaborated with cross-functional teams to manage projects, streamline operations and evaluate programs. Negotiated contracts and managed vendor partnerships. Delivered finalist presentations to prospective clients.

Health Promotion Coordinator, Research & Development

HealthNow New York Inc

Jan 2016 - Aug 2017 (1 year 8 months)

Conducted market research to develop evidence-based health promotion programs. Subject matter expert for implementation of comprehensive worksite wellness program. Coordinated development opportunities for department. Worked with sales department to deliver finalist presentations to prospective clients.

Health Management Consultant

HealthNow New York Inc

May 2013 - Jan 2016 (2 years 9 months)

Assessed workplace cultures and worked with corporations to implement comprehensive outcomes- and value-based wellness programs. Analyzed and presented health insurance claims data to employer groups; identified clinical cost drivers and emphasized opportunities for prevention and wellness program impact.

Wellness Center Manager

National Institute for Fitness and Sport NIFS

Aug 2010 - May 2013 (2 years 10 months)

Supervised all activities of the Wellness Center; developed and implemented corporate wellness programming, maintained customer service standards, managed quality assurance program guidelines, developed group fitness programs, and supervised Wellness Center staff. Developed and managed departmental budget.

Program Manager

HealthFitness

Sep 2009 - Aug 2010 (1 year)

Managed evidence-based wellness program for manufacturing team. Collaborated with physical therapists; performed ergonomic evaluation of workstations. Worked with environmental health & safety to reduce injuries.

Wellness Coordinator

Capital District YMCA

Feb 2009 - Sep 2009 (8 months)

Group Fitness Instructor

Capital District YMCA

Dec 2008 - Mar 2020 (11 years 4 months)

Personal Trainer

Capital District YMCA

Dec 2008 - Mar 2020 (11 years 4 months)

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