Abigail Ciccarone

Operations Specialist (Academic Program & Growth Operations)

Learner Education

Jan 2025 - Current (1 year 8 months)

Operations Specialist working across program management, lifecycle marketing, and growth initiatives at Learner. Design, launch, and scale academic programs, including Next Level Math (grew enrollment 4x YoY), contributing to strong retention and exceeding key revenue goals. Own lifecycle email marketing for 40K+ users, driving conversion, engagement, and client reactivation through segmentation and experimentation. Build and optimize operational systems that support program delivery at scale, while partnering cross-functionally to execute high-impact initiatives across multiple product lines.

Lead Peer Coach

Learner Education

Mar 2024 - Current (2 years 6 months)

Led the redesign and ongoing execution of the Peer Coaching program, supporting tutor performance through structured interventions, coaching sessions, and feedback systems. Drove process improvements and training materials that significantly increased coaching efficiency and contributed to a 93% reduction in program costs while improving consistency and outcomes across tutor support.

Tutor & College Admissions Coach

Learner Education

Jul 2023 - Current (3 years 2 months)

Tutors K–12 math to strengthen students’ conceptual understanding, confidence, and problem-solving skills in a 1:1 setting. Provides college admissions coaching, including SAT/ACT prep and application strategy, guiding students through key academic milestones and transitions to higher education.

Private Tutor & College Admissions Coach

Selfemployed

Jun 2018 - Current (8 years 3 months)

Freelance tutor and college admissions coach supporting learners ages 4 through adult, with a focus on equitable and accessible education. Design and deliver individualized lessons using peace pedagogy for students from diverse cultural and academic backgrounds. Provide college preparation support including SAT/ACT prep, essay writing, scholarship applications, and full college search strategy. Also teach English to Spanish speakers and Spanish to adults relocating internationally, and homeschooled a first-grade student in math and language arts via Zoom (2020–2021).

Education & Policy Intern

United World College

Sep 2024 - Nov 2024 (3 months)

Tutored 5 students in English language acquisition, designing and adapting lesson plans to meet individual learning needs and support language development. Advised the English language teacher on strategies to improve classroom accessibility, equity, and curriculum design for students with varied English proficiency levels and diverse social circumstances. Conducted an internal review of Safeguarding and Respectful Community policies, researching global best practices, identifying gaps, and contributing recommendations to a committee on policy development and community standards.

Head of Tutor Recruitment

Learner Education

Nov 2023 - Jan 2025 (1 year 3 months)

Led tutor recruitment through resume review, interviews, and hiring. Managed LinkedIn presence, significantly growing company visibility, and developed sourcing strategies to strengthen the tutor pipeline.

Financial Operations Contractor

Judge Learning Solutions

Jul 2022 - Jul 2023 (1 year 1 month)

Entered and reconciled employee expenses in Wand Pro Unlimited in compliance with financial policies. Completed a 6-month audit of multi-million-dollar expense reports, reducing discrepancies to under 1%, and advised on improved expense tracking practices.

Private Tutor

Varsity Tutors a Nerdy Company

May 2022 - Jan 2025 (2 years 9 months)

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Assistant Barn Manager

Oakbrook Polo Academy

May 2021 - Jul 2021 (3 months)

Worked over 70 hours per week single-handedly caring for 23 horses, completing barn chores, and training horses. Served as head groom for professional polo player, attended all games, organized and prepared all materials, cared for all horses and materials, and assisted player throughout each game. Worked alongside academy owner in planning and running all practices, camps, clinics, and promotions.

Research Intern and Teaching Assistant

Amplify Chicago

Jun 2020 - Jul 2022 (2 years 2 months)

-Led research to support Amplify’s transition from a male-focused nonprofit to a model serving women impacted by the criminal justice system. -Interviewed 9 nonprofit leaders and researched 40 partner organizations. Produced a 15-page literature review, 10-page policy memo, and presented findings to Amplify and Chicago leaders. -Supported the first all-female cohort as a teaching assistant for a wealth management course, preparing materials and hosting weekly office hours.

First-Year Peer Mentor

Skidmore College

Sep 2019 - May 2020 (9 months)

- Mentored 14 first-year students academically, socially, and emotionally providing office hours, resources, advising, and social events. - Teaching Assistant in seminar Law, Religion, and Society bi-weekly, to encourage engagement, support academic work, and interrupt dominant narratives.

Political Science Research Assistant

Skidmore College

Aug 2019 - May 2022 (2 years 10 months)

-Assisted political science professors with research and in preparing class materials and exams. -Led departmental marketing efforts by writing newsletters and promoting events.

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Research Intern

Illinois State Representative Deb Conroy

Jun 2019 - Aug 2020 (1 year 3 months)

-Conducted in-depth research and developed public awareness campaigns on youth vaping and mental health contributing to successful legislation banning flavored nicotine products. -Represented the office at public events and town halls, engaging with constituents and presenting research to promote mental health awareness and reduce stigma around addiction. -Led 10 other young leaders in creating video campaign about the importance of safe choices for youth during the COVID-19 pandemic. -Facilitated group dialogues on anti-racism and social justice, creating space for youth-led activism and education.

Chef's Assistant

Skidmore College

Jan 2019 - May 2019 (5 months)

Peer Health Educator

Skidmore College

Sep 2018 - May 2022 (3 years 9 months)

- Trained anonymous resource for students in dimensions of health and wellness. - Participated on Bystander Intervention, Health Communications and Marketing, Relationships, and Citizenship and Service committees. - Organized a multitude of events to educate on and celebrate campus wellness. - Sat for weekly shift in Student Wellness Center to confidentially counsel students. - Created support resources for students who survived sexual and gender-based misconduct, while actively working on community-wide prevention strategies.

Skidmore College Student Government

Skidmore College

Sep 2018 - May 2022 (3 years 9 months)

- 2018-2019 First Year Class Senator on the Budget and Finance Committee, CHILLMORE Committee to plan weekly substance free events, Fun Day Commission to plan the largest annual campus event, and the Student Judicial Board. - Cofounded Equity Task Force to facilitate weekly dialogues between students, faculty, and staff to further anti-racist learning, and collaborate on college-wide diversity equity and inclusion initiatives. - 2019-2020 Vice President for Financial Affairs managed and allocated $780,000 budget. Chaired the Committee of Budget and Finance, represented students on the Institutional Policy and Planning Committee (IPPC) with one other student and 21 other members, chaired by College President Glotzbach, was the sole student o

Intergroup Relations Dialogue Facilitator

Skidmore College

Sep 2018 - May 2022 (3 years 9 months)

- Completed four years of interdisciplinary coursework (social work, sociology, etc.) - Successfully co-facilitated semester-long race-based Intragroup dialogue course - 1 of 4 people in class to graduate with certification in the following competencies: 1. Construction and adaptation of lesson plans for a dialogue-based curriculum 2. Execution of pedagogical strategies in a classroom setting 3. Organizational, time management, and collaborative team building skills 4. Development of co-facilitation techniques 5. Self-growth around issues of social identity, power, privilege, and social justice 6. Knowledge about the theory and practice of inter and intra group dynamics, conflict management, and effective co-learning models of communicatio

Mathematics Tutor

Mathnasium The Math Learning Center

May 2017 - May 2020 (3 years 1 month)

Peer Tutor

York Comm High School

Sep 2015 - May 2018 (2 years 9 months)

- Tutored high school students in all subjects and helped them prepare for exams. - Assisted founder in recruiting for, organizing, and improving the center.

Abigail Ciccarone

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