Adithya Mothe

Senior Salesforce Admin/Analyst

Extreme Networks

Jun 2024 - Current (2 years 1 month)

• Spearheaded the translation of business requirements into functional specifications, enhancing alignment between business needs and Salesforce capabilities. • Acted as Tier 2 support personnel, resolving user issues and escalating critical items, resulting in a 30% reduction in ticket resolution time. • Facilitated requirement gathering sessions with Sales, Marketing, and Customer Service teams, ensuring comprehensive understanding and alignment with Salesforce implementation goals. • Conducted gap analysis, identifying discrepancies in data, business processes, and workflows, leading growth in classification proficiency. • Customized Salesforce applications to meet user requirements, including field and page layout customization for

Salesforce Administrator

LINCOLN FINANCIAL GROUP

Jun 2022 - May 2024 (2 years)

• Designed page layouts, components, custom objects, and custom tabs, aligning with client requirements, subsequent in a 20% growth in user satisfaction. • Developed Salesforce Lightning applications using Lightning Components, Controllers, and Events, incorporating custom CSS for enhanced user experience, leading improvement in user adoption rates. • Enabled daily support calls and enhancement planning sessions, ensuring timely resolution of issues and continuous improvement, reducing resolution time by 25%. • Directed post-go-live application enhancements, driving increased functionality and user satisfaction. • Employed Flows, Process Builder, Workflow rules, Validation rules, Formula fields, and Approval processes to automate and s

V

Salesforce Administrator

Veracyte Inc

Nov 2019 - May 2022 (2 years 7 months)

• Streamlined user on boarding processes, provisioning new users and delivering remote training, reducing on boarding time by 20%. • Maintained system uptime by providing production maintenance support, resolving issues promptly, ensuing upsurge in system availability. • Employed custom fields, workflows, lightning record pages, and other Salesforce enhancements, improving CRM efficiency. • Completed proof of concepts and production-quality applications, resulting increase in productivity. • Enhanced application security and sharing models, reducing data security incidents by 20% through role and profile configurations. • Operated Salesforce Service Cloud and Sales Cloud to optimize critical processes, increasing customer satisfaction

Salesforce Administrator

Anixter

Jul 2016 - Oct 2019 (3 years 4 months)

• Automated tasks, email alerts, field updates, and time-dependent actions using Workflow Rules and Outbound API Messages, improving operational efficiency by 30%. • Managed SFDC Configuration & Customization, including creating Users, Roles, Profiles, role hierarchies, and sharing rules, ensuring data integrity and access control. • Hands-on experience with data migration from legacy systems into Salesforce, ensuring seamless transition and maintaining data integrity. • Led the implementation of Approval processes, streamlining business workflows and improving approval cycle times by 20%. • Managed sandbox creation and refresh processes, working with various sandbox types and establishing deployment connections, resulting reduction in

About

Detail

Timeline

Résumé