Laurie Vickers

Laurie Vickers

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Senior Customer Success Manager at HubSpot | B2B SaaS | Partnering with clients and building relationships that provide value, results, and genuine delight!
Salinas, California, United States
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Résumé

Jobs verified_user 0% verified
  • Attentive
    Customer Success Manager, Enterprise
    Attentive
    Sep 2025 - Current (1 year 2 months)
  • HubSpot
    Senior Customer Success Manager, Corporate / Enterprise
    HubSpot
    Dec 2024 - Sep 2025 (10 months)
  • HubSpot
    Senior Customer Success Manager, Mid-Market
    HubSpot
    Jul 2021 - Dec 2024 (3 years 6 months)
    HubSpot is a leading customer relationship management (CRM) platform for scaling companies. Tens of thousands of customers all over the world use our marketing, sales, and customer success software to grow their businesses. It's our mission to not just help them grow, but to help them grow better. As a Senior Customer Success Manager, my responsibilities include: 🔹 Act as the primary contact for approximately 150 companies in the mid-market segment. 🔹 Proactively engage with end-users, champions, decision markets, and additional stakeholders within my book of business to ensure success and prove ROI. 🔹 Engage with clients virtually via Zoom, by phone, and via email to provide strategic guidance and valuable insights ensuring customer’s m
  • CS Insider
    Contributor
    CS Insider
    Jun 2021 - Dec 2022 (1 year 7 months)
    A weekly roundup of trending resources and community happenings for Customer Success professionals.
  • Delightree
    Customer Success Lead (SaaS)
    Delightree
    Jan 2021 - Jul 2021 (7 months)
    Delightree is on a mission to help franchise owners automate their daily tasks and workflows. As the Customer Success Lead reporting to two co-CEOs, I drove all customer support and customer success activities for this series A startup, including: 🔹Designing and implementing a consistent customer onboarding process that ensures successful outcomes for our earliest customers, 🔹Partnering cross-functionally to create efficient customer support processes, 🔹Organizing the online Support Resource Center for customers’ reference built within Notion, 🔹Developing a CRM using ClickUp to map out customer journey and track customer success at all stages. Show less
  • S
    Senior Account Manager | Customer Success Manager (SaaS)
    Feb 2020 - Dec 2020 (11 months)
    Was recruited as the first Account Manager at HeavyConnect, an early-stage startup providing a mobile platform that digitizes the paper-based workflows of agricultural businesses. Drove the design of customer success policies & procedures while managing up to 70 high-touch clients. 🔹CUSTOMER RELATIONSHIP MANAGEMENT - Partnered with Food Safety Managers, C-level executives, and in-field representatives to maximize platform value realization, including providing thorough training and guidance on best practices, new features, and use cases they could benefit from. - Developed personalized SOP’s to support my customers’ digital transformation efforts and facilitate platform deployments within demanding timelines. 🔹INTERNAL PROCESS IMPROVEMENT
  • A
    Account Manager | Customer Success Manager
    Sep 2019 - Feb 2020 (6 months)
  • Booking.com
    Account Executive
    Booking.com
    Jun 2019 - Sep 2019 (4 months)
    Developed strategic relationships with hoteliers and revenue managers within 400 accounts throughout Central & Northern California. Exceeded individual quarterly KPIs by 20%. Ensured customer success by exercising consultative selling, providing product training to new and existing partners, presenting regular performance reviews, and leveraging in-depth industry and market knowledge.
  • Yelp
    Account Executive
    Yelp
    Dec 2018 - May 2019 (6 months)
    Owned and managed a pipeline of small business clients organized in a Salesforce CRM. Booked 3 strategic sales during the first week totaling $7K+ in revenue. Voted “Ray of Sunshine” out of 30 participants at the end of the training program. Educated, strategized, and successfully sold Yelp advertising programs through 80+ outbound calls per day. Signed challenging accounts in the Bay Area with previously negative perception of the brand by providing exceptional customer service and showing in-depth understanding of their business needs. Achieved 110% of the monthly quote during Best Month Ever (BME). Show less
  • Two Roads Hospitality
    Reservations & Guest Relations Manager | Customer Experience
    Two Roads Hospitality
    Jul 2017 - Nov 2018 (1 year 5 months)
    Progressed within 7 years to lead front office operations at Carmel Valley Ranch, a luxury boutique hotel serving premium customers from the valley region. Gained invaluable customer-centric experience while developing a strong passion for leveraging technology to automate daily workflows and improve customer service. 🔹CUSTOMER RELATIONSHIP MANAGEMENT - Increased customer ancillary spend by over $265K in 2017 by leveraging upselling opportunities between the booking sale and guest arrival to maximize customer satisfaction. 🔹PERFORMANCE MANAGEMENT - Established and grew the Guest Relations department. Was featured in a case study at the annual General Managers summit. - Oversaw a call center of 9 Sales Consultants averaging 265 calls a day
  • Two Roads Hospitality
    Guest Relations Manager
    Two Roads Hospitality
    Jan 2014 - Jul 2017 (3 years 7 months)
  • Two Roads Hospitality
    Front Desk Supervisor/Manager
    Two Roads Hospitality
    May 2012 - Jan 2014 (1 year 9 months)
  • Two Roads Hospitality
    Reservations Consultant
    Two Roads Hospitality
    Jul 2011 - May 2012 (11 months)
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