Customer Care Representative at Alorica for Verizon - Veracruz, Ver.
Heroica Veracruz, Veracruz, Mexico
Honest, pragmatic, efficient, organized, charismatic, on time. I am a likable person, with a positive attitude towards life, easy going. I adapt quickly to changes and new environments, an proactively search for improvement.
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Collections Agent (Remote)
Oportun
Jul 2024 - Current(2 years 4 months)
Bilingual collections agent over the phone in regars to individual loans given to regular populace in the south of USA. Main activities related to accaunt management for indivual cloents and personal loans, account modification including loan and poayment aqmounts, payment scheduling, and collections of present and furture payments.
Bilingual Interpreter
Human Quality
May 2024 - Jun 2024(2 months)
Interpretation services for businesses, organization and others located in USA. Conversation facilitator between English and Spanish speakers.
Customer Care Representative (Remote)
Alorica
Oct 2022 - Jan 2024(1 year 4 months)
Customer service representative with a focus on client experience for a major network services company in the USA. Position focused in creating customer experiences over the phone, account managemnent, service and billing explanation and modifications, scheduling, technical support, sales and promotion of services and equipment.
A
General Assistant
Aramark Mexico
May 2022 - Sep 2022(5 months)
Processing and reception of prime matter, mer processing and reception, media capturist and control management for on floor related info, CS representative.
L
Management Assistant
Lavandería del parque
Jun 2015 - May 2022(7 years)
Media capturist for management related files, HR supervisor, CS representative via phone and face to face, etc.