Laura Dunbar

Laura Dunbar

About

Detail

Chief of Staff to CEO
Washington, District of Columbia, United States

Timeline


work
Job

Résumé


Jobs verified_user 0% verified
  • GHX
    SVP Communications & Chief of Staff | Office of the CEO
    GHX
    Mar 2025 - Current (1 year 7 months)
    Partner to the CEO and leadership team, driving enterprise strategy, execution, and communication across the organization. Scope includes:

    ►CEO partner on enterprise priorities, board engagement, and strategic planning
    ►Lead execution of value creation initiatives in partnership with investors and executive leadership
    ►Own corporate communications, including executive messaging, crisis readiness, and stakeholder engagement
    ►Drive cross-functional alignment and operating cadence across leadership team and strategic workstreams
    ►Shape enterprise narrative around AI, innovation, and healthcare supply chain transformation
  • GHX
    Senior Vice President, Communications & Corporate Sustainability
    GHX
    Apr 2023 - Mar 2025 (2 years)
    Led global communications and corporate positioning, strengthening GHX’s voice in healthcare and advancing enterprise reputation.
  • GHX
    Senior Vice President, Global Marketing
    GHX
    Jul 2018 - May 2023 (4 years 11 months)
    Transformed global marketing into a growth engine aligned to sales, driving demand, positioning, and customer engagement.
  • GetWellNetwork
    Vice President, Marketing
    GetWellNetwork
    Sep 2016 - May 2018 (1 year 9 months)
    Led marketing strategy and demand generation for patient engagement platform across health systems.
  • West Corporation
    Vice President, Marketing (Healthcare Segment)
    West Corporation
    Apr 2014 - Aug 2016 (2 years 5 months)
    Played a key role in shaping and expanding the healthcare practice, driving positioning, growth strategy, and cross-BU integration.
  • Allied Telesis
    Vice President (Solutions Marketing & Sales Enablement)
    Allied Telesis
    Apr 2013 - Apr 2014 (1 year 1 month)
    Led North American marketing and contributed to global go-to-market strategy, driving positioning, demand generation, and expansion into new solution areas.
  • vmware
    Senior Product Marketing Manager (IT Business Management, Business Strategy & Marketing Programs)
    vmware
    Jul 2012 - Apr 2013 (10 months)
    Drove product marketing and sales enablement for IT Business Management solutions, shifting positioning toward business outcomes and executive buyers.
  • W
    VP, Creative Business Solutions (Product Marketing, Sales Enablement & Contact Center)
    West Interactive
    Oct 2010 - Jul 2012 (1 year 10 months)
    Led go-to-market strategy and product marketing for customer engagement solutions, driving growth through new offerings and enterprise wins.
  • T
    Account Executive, Strategic Accounts (Solution Selling, SaaS)
    TuVox Inc SaaS and managed service provider of voice and mobile automation solutions
    Oct 2007 - Oct 2010 (3 years 1 month)
    Managed complex enterprise accounts, driving revenue growth and long-term customer relationships across SaaS-based solutions.
  • T
    Director, Lead Generation & Field Marketing (Marketing Programs)
    TuVox
    Nov 2004 - Oct 2007 (3 years)
    Built and scaled lead generation and field marketing programs, driving pipeline growth and supporting early-stage company expansion.
  • P
    Senior Director, Operations & Project Management
    Pulver Laboratories Inc
    Oct 1996 - Nov 2004 (8 years 2 months)
    Led operations and project management, improving efficiency and supporting regulatory compliance for Information Technology Equipment (ITE) and medical device certification programs.
Education verified_user 0% verified
  • University of Colorado Colorado Springs
    BA, Communications
    University of Colorado Colorado Springs
  • San Jose State University
    MBA, Marketing
    San Jose State University
Awards verified_user 0% verified
  • J
    ★ Sales Rep of the Year
    Jan
  • J
    ★ SpeechTEK Presenter: "From IVR to Mobile: Strategies for Moving Customers Faster"
    Jan
    Part of a key strategic repositioning initiative I led, which enabled West Interactive, a 25 year old legacy interactive voice response business, to thrive in the contact center transformation market, building on the company’s investments in modern, cloud-based contact center solutions.
  • J
    ★ TuVox Founder's Award
    Jan
  • ★ Key Contributing Partner
Publications verified_user 0% verified
  • W
    Beyond IVR: Leveraging Speech & Natural Language in Multi-Channel Communication
    West Interactive Jun
    This paper outlines a vision of what a multichannel contact center — which has both unified and normalized cross-channel communications — will look like in the future. Specifically, it discusses how natural-language processing and speech recognition can be applied to all channels in order to reduce the human effort required, i.e., agent time, while still providing excellent service at a reduced cost.
  • D
    Can Mobile and IVR Avoid a Fight?
    DestinationCRM Jan
    Quoted in article:
    "Can Mobile and IVR Avoid a Fight?"
    Customer interaction technologies should support one another, not compete
    By Leonard Klie
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