Chandler Shepherd
About
Detail
Vice President of Client Sales
American Fork, Utah, United States
Résumé
Jobs
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Vice President of Client SalesNetDocumentsApr 2025 - Current (1 year 7 months)- Director of Aftermarket Sales & Business DevelopmentNetDocumentsJan 2023 - Apr 2025 (2 years 4 months)Oversee client sales for all verticals and user sizes for our North America market as well as oversee our business development teams in North America.
- Manager of SMB After Market SalesNetDocumentsAug 2020 - Jan 2023 (2 years 6 months)Manage the companies after market team for user counts 1 to 150 as well as sell personally.
Awarded with 2020 Disruptor of the year for the entire company.
Awarded Chairman's club for 2020 by exceeding my personal and team number. - Manager of Business DevelopmentNetDocumentsJan 2019 - Aug 2020 (1 year 8 months)Manage a team of high performing business development executives to establish new business opportunities for NetDocuments as well as drive the growth of our partner channel.
2019 Presidents Club Recipient - Business Development ExecutiveNetDocumentsNov 2018 - Jan 2019 (3 months)NetDocuments is the global leader as a secure cloud-based software platform solution that helps Law Firms and Corporate Legal Departments maximize their effectiveness and efficiency with document and email management as well as collaboration efforts.
With industry-leading and world-class performance, efficiency, and security. We partner with and assist many of the largest legal firms and corporations in the world as well as help drive success and productivity in thousands of small and medium-sized firms.
NetDocuments delivers the power and simplicity of built-in disaster recovery, matter centricity, enterprise search, mobility, records management, collaboration, and world-class encryption, security, and compliance for - Senior Manager of Member Experience & RetentionYoung Living Essential OilsAug 2018 - Nov 2018 (4 months)Two Main Goals:
1. Increase Customer Lifetime Value. Manage and measure the path to purchase finding ways to provide more value to members, while increasing their overall experience and spend
2. Lead and manage a best in class leadership support team that delivers a personalized service to every member, providing resolutions to turn any situation around - Sr. Manager of International OperationsYoung Living Essential OilsJan 2018 - Aug 2018 (8 months)I oversee the global standardization of Young Living's Member Service's departments in Malaysia, Singapore, Hong Kong, Taiwan, Indonesia, Australia, United Kingdom, Mexico, and Japan.
Created the first ever global leadership guide for Member Services to ensure that our member experience and employee development follows our global standards. I have done this by numerous visits to each country as well as creating strong relationships remotely. I work with global training, culture, and workforce management to ensure global initiatives are progressing and being accomplished.
Work closely with local operations to ensure that all KPI's are being met. - International Operations ManagerYoung Living Essential OilsFeb 2017 - Jan 2018 (1 year)Take the lead in improving processes and systems in all call centers outside the United States.
Took SLA's from under 10% to over 90% throughout our APAC region in under 4 months by getting involved in staffing and coordinating operational support for each of our call centers. - Operations ManagerYoung Living Essential OilsDec 2014 - Jan 2017 (2 years 2 months)Oversee about 150 individuals
Manage and Improve Key Performance Indicators
Oversee the performance of 12 Team Leaders
Hiring/Recruiting
Create a culture of World-Class customer service - MissionaryThe Church of Jesus Christ of Latterday SaintsSep 2012 - Sep 2014 (2 years 1 month)Served in several leadership capacities and did countless hours of service at hospitals and food kitchens throughout New England.
Education
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- Bachelor's degree, Business ManagementUtah Valley UniversityJan 2011 - Jan 2017 (6 years 1 month)