Head of Operations & Clinical Programs, Amazon Care
Amazon
Oct 2020 - Mar 2023 (2 years 6 months)
Reporting to the “Health System President”, oversaw nationwide 24/7 virtual care operations, in person care operations across thirty four cities, primary care and behavioral health service lines, care coordination, health information management, technical training, 24/7 control center (customer service, technical support, dispatch), preparedness & response operations (clinician physical safety, weather/event disruption management, critical incident management), operational excellence and practice management (licensing, credentialing, staffing, third party clinician vendor management, clinician on/off boarding).
• Headed the scaling of day time virtual care, 24/7 virtual care and primary care from one to fifty states, resulting in natio