Maranda Dziekonski
About
Detail
Chief Customer Officer, PE Backed Startups, 5x Exits, Leadership Coaching
California, United States
Résumé
Jobs
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Chief Customer OfficerFexaJun 2025 - Current (1 year 3 months)- Vice President of Customer SuccessIDmeOct 2024 - Jun 2025 (9 months)Oversight of Federal, SLED (State, Local, Education), Healthcare, Communities (YouTube, Google, Verizon, General Motors), Commercial (META, Finance, Fortune 100) Customer Success verticals. Onboarding/IMPL, Solutions Architects, and Customer Support.
- Limited PartnerSuccess Venture PartnersJun 2024 - Current (2 years 3 months)SuccessVP is a value-add venture firm that leverages the experience of its General Partner, John Gleeson, in scaling the Customer Success function from $1 to $300 million in ARR at Motive Inc. Among the fund's LPs are best-in-class Chief Customer Officers from Toast, Aurora, Notion, Slack, and Github. This experience uniquely positions SuccessVP to support founders with their post-sales go-to-market efforts, distinguishing us in the angel ecosystem. The insight for SuccessVP stems from John’s experience as a Scout with Index Ventures, where he found himself winning allocation in highly competitive deals based on his experience leading Customer Success. There is a significant gap between founder-led sales and when companies eventually hire
- Fractional COO (acquired by Sprockets)HourWorkAug 2023 - May 2024 (10 months)HourWork was acquired by Sprockets. I switched my role to a fractional role in order to save the company money and buy time on the runway. Fractional through the end of Jan, resolving ad hoc outreach and needs through May. Ownership of: GTM, Operations and HR Developed multiple CS and organization playbooks and SOPs heavily focused on onboarding, renewals, upsells, and various other activities required to drive portfolio success. Facilitated a full financial audit and layoff that resulted in a total annual savings of $3.6m (approximately 80% of total revenue). Discovered a significant amount of backlogged renewals and led efforts to renew/save. Led SVB emergency response and internal and investor communications. Launched OKR and KPI deve
- Senior Vice President, Customer Success & OpsDatasemblyJul 2023 - Sep 2024 (1 year 3 months)Impacted by RIF. Owns full post-sale motion, renewals, expansion and retention. Functions: Customer Success, Solutions Engineering, Technical Support, Data Visualization & Business Intelligence, and Operations.
- AdvisorSwiftly IncFeb 2023 - May 2023 (4 months)
- CCO/ People / and GTM LeadHourWorkJan 2023 - Aug 2023 (8 months)- Acted as COO owning Biz Ops, Finance, and other operations functions - Own all post-sales, Implementation/onboarding, Tech Support, Customer Success, Renewals/upsells. - Own all Human Resources/People
- Chief Customer & People OfficerSwiftly IncJun 2021 - Feb 2023 (1 year 9 months)Customer Success, Implementations, Technical Support, Renewals Management, CS Ops, Chief People Officer until Jan 2022
- Senior Vice President Customer Success and PeopleSwiftly IncJan 2021 - Jun 2021 (6 months)
- Customer Success CoachCatalyst SoftwareAug 2020 - Dec 2022 (2 years 5 months)Invited to be a Customer Success Coach for Catalyst Coaching Corner, an application-based program that pairs folks that are looking to break into CS or elevate their career in CS with experienced leaders through monthly coaching sessions.
- Member Of The Board Of Advisors, Customer Success and Insights MBA ProgramUniversity of San Francisco School of ManagementJan 2020 - Current (6 years 8 months)
- Vice President Customer Success and People OperationsSwiftly IncApr 2019 - Jan 2021 (1 year 10 months)
- Advisor (company closed)EXPOApr 2019 - Apr 2020 (1 year 1 month)
- Vice President of Customer SuccessParedSep 2018 - Apr 2019 (8 months)Head of Customer Operations. Customer Success Management, Customer Support, and Accounts Receivables.
- rChief Operations OfficerrentLEVER closed due to fundingOct 2017 - Sep 2018 (1 year)
- FounderA Little SaaSyAug 2017 - Jun 2022 (4 years 11 months)
- Advisory Board MemberCatalyst SoftwareApr 2017 - Dec 2022 (5 years 9 months)Catalyst is the first customer success platform (CSP) built by a team of customer success leaders. Whether you are managing thousands or just a few enterprise customers, Catalyst adapts to your workflow to help you proactively reduce churn, automate tedious tasks, eliminate manual data entry, drive product adoption, and increase upsells through an intuitive user-experience powered by machine learning. Backed by some of the best venture capital firms such as True Ventures, Ludlow Ventures, Compound Capital, and a handful of angel investors & advisors that are leading customer success for some of the world's most recognizable brands. Catalyst is growing fast and looking for amazing people to join the team. Check out www.getcatalyst.io/car
- Vice President, Customer Success & Operations (acquired by Dropbox)HelloSignJan 2015 - Oct 2017 (2 years 10 months)
- Head of Operations (Senior MGR)Castlight HealthMar 2014 - Feb 2015 (1 year)
- Head of Support and Member ServicesLendingClubApr 2012 - Mar 2014 (2 years)
- Head of Order Services/ Technical Support/ Call Center DevelopmentGame ReadyApr 2011 - Apr 2012 (1 year 1 month)
- Account Services (Customer Success)LyondellBasellApr 2002 - Mar 2011 (9 years)
- MAccount Representative (acquired by Standard Federal Bank)Michigan National BankMay 2001 - Apr 2002 (1 year)
- GAccount and Production ManagerGrupo Pafer Huichita sa de cvJan 2000 - Apr 2001 (1 year 4 months)
- Account RepresentativeAmwayAug 1997 - Jan 2000 (2 years 6 months)
Education
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- Certificate, Management of Smart Urban InfrastructuresEPFLJan 2019 - Dec 2019 (1 year)
- Professional Certificate in Human Resource ManagementMichigan State University Eli Broad College of BusinessJan 2019 - Dec 2019 (1 year)Human Resource Management and Workforce Management and Development
- Bachelor’s Degree, ManagementDavenport University
Projects (professional or personal)
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Awards
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- C2022 Customer Success Excellence Award JudgeCustomer Success ExcellenceJun 2022https://www.customersuccessexcellence.com/judges-2022
- STop 50 Women In Customer Success 2022SmartkarrotMar 2022https://www.smartkarrot.com/resources/blog/top-women-leaders-influencers-customer-success-2022/
- ETop 222 Customer Success Influencer 2022EngatiMar 2022https://www.engati.com/blog/top-influencers?utm_content=top-influencers
- Women of Influence: Top 25 Innovative CX LeadersNetomiFeb 2022https://www.netomi.com/women-of-influence-25-innovative-customer-experience-leaders
- Top 25 Customer Success Influencer 2022SuccessHACKERJan 2022https://4122555.fs1.hubspotusercontent-na1.net/hubfs/4122555/SuccessCoaching_Top100_2022_Thought_Leadership_Awards.pdf
- CS Ones To Watch 2022Customer Success CollectiveJan 2022https://www.customersuccesscollective.com/ones-to-watch-in-2022/
- ETop 30 Emerging LeadersEngatiJan 2021https://www.engati.com/blog/top-customer-success-influencers?
- STop 50 Customer Success Influencer 2021SmartkarrotJan 2021https://www.smartkarrot.com/resources/blog/top-customer-success-influencers/
- Top 25 Customer Success Influencer 2021SuccessHACKERJan 2021https://www.linkedin.com/posts/marandaanndziekonski_2021-top-25-customer-success-influencer-was-activity-6854929579027636224-ZqfW/?utm_source=share&utm_medium=member_desktop
- STop 25 Customer Success Influencer Judge 2020SuccessCOACHINGJan 2020https://www.linkedin.com/posts/marandaanndziekonski_i-was-waiting-for-the-dust-to-settle-a-bit-activity-6720050962461011968-7Y4Y?utm_source=share&utm_medium=member_desktop
- MTop 100 Customer Success Strategist of 2018MindtouchJan 2018https://mindtouch.com/2018-top-customer-success?utm_source=company&utm_medium=social&utm_content=top-cs-2018-site&utm_campaign=pulse-2018
- MTOP 100 Customer Success Strategists of 2017MindtouchJan 2017It started with creating a master list comprising social influencers (utilizing Sprinklr to scrub for influence on LinkedIn, Twitter, and blogs), then adding in conference speakers, authors, and industry game changers. But, this year there’s a twist... The People’s Choice – TOP 100 CS Strategists list took a brand new approach. Aimed at finding those influencers flying under the radar, we opened up the polls to allow people to add nominees they wanted to recognize for outstanding work. In fact, over 20 percent of this year’s list came from write-in nominations. As a result, the final list lets the world know what the industry as a whole is thinking. It gives balance to a weighted system allowing those lesser known names, but still highly q
Publications
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- HHow to Hire Your First Customer Success ManagerSep 2016A tactical guide on how to hire your first Customer Success Manager, and beyond.
- DDesigning An Actionable Customer Health ModelMay 2016Almost all organizations can boast they have a customer health model as part of their customer success strategy. However, not all organizations can say they have model in place that provides “actionable” customer intelligence to drive informed business decisions.