Alexis C.

Senior Sales Engineer

Proofpoint

Sep 2023 - Current (1 year 8 months)

B

Principal Sales Engineer

Blue Lava, Inc.

Feb 2022 - Jul 2023 (1 year 6 months)

Increased the conversion rates of both Demo to POC and Demo to purchase. Defined a process for intaking feature requests utilizing JIRA, which improved our Product team’s ability to prioritize and effectively determine effort and product impact. Created SOPs using Asana/confluence/Notion/Miro to ensure steps are well documented for SEs activities and cross-functionally for customer support. Maintained SaaS demo environment. Assisted in creating content for marketing, including video demos, blog posts, and community portal contributions.

Director of Alliances

Censys

Sep 2021 - Feb 2022 (6 months)

Defined criteria & SOPs for business cases to determine the viability of a Censys partnership/alliance. Defined a roadmap for alliances and marketplace expansion. Launched Censys into the Amazon marketplace by working cross-functionally with Legal, Operations, Sales, Marketing, and Engineering in the first 90 days in the role. Developed training collateral for internal stakeholders upon launch.

Solutions Engineering Manager

Censys

Apr 2021 - Sep 2021 (6 months)

Player/Coach - Responsible for all initial demos from VC referrals and technical wins on all POCs. Worked with sales, PM, customer success, and executive sponsors to define the POC process using Miro and Confluence for various POC phases. Identified training paths for each SE to take to up-skill, created a new hire onboarding template using Asana and built a technical questionnaire to be used when interviewing to gauge skill gaps in new hires. As a player, I closed the largest deal in company history and as a coach, my SE team exceeded the quota.

Principal Solutions Engineer

Censys

Oct 2020 - Apr 2021 (7 months)

Hybrid SE and PM role. As a PM I defined and documented a new process in Confluence for intaking feature requests from prospects/clients and the SE team. I also created a new board in JIRA to store the incoming requests. This resulted in our PM team effectively prioritizing and determining engineering effort and product impact. As a SE I hosted demos that highlighted of the value proposition of managing one's external attack surface. I also led guided evaluations with prospects, logged any bugs, filed features as well as contributed to the knowledge base, blog posts, and video content. Increased conversion rates of both "demo to POC" and "POC to purchase".

A

Director of Engineering & Partner

Apollo Information Systems

Jul 2018 - Jul 2020 (2 years 1 month)

As a partner, I covered anything involving technology as it relates to the business. My responsibilities ranged from sales engineering (SE), vendor management, IT, IS, technical training, office management, and mentoring. From a SE perspective, my core responsibility was to ensure that customers understand the value and differences of various technologies & services in the cybersecurity space. Researched competitive solutions while determining which would be ideal for the line card. Trained the sales staff on determining a product fit given a client maturity scale. I supported all clients, including Fortune 500 and smaller 100-employee-sized organizations. In my first 6 months, I discovered and closed record-breaking deals. From a

F

Channel System Consulting Engineer

FireEye, Inc.

Feb 2015 - Jul 2018 (3 years 6 months)

Trained Partners in a way that their sales team can easily identify opportunities for FireEye. Worked closely with partners to enable them to take deals from the cradle to the grave with a low touch from FireEye sales. Created and delivered training material to System Engineers for certification and knowledge transfer. Presented at conferences and events both solely and with Alliance Partners and/or Channel Partners. Supported Channel Partners in evaluations and understanding the competitive landscape. Assisted nationally in partner relationships covering events and provided localized training. Worked closely with Sales Operations and Channel support teams to improve processes for efficiency. Tested pre-releases for both products and

F

System Consulting Engineer

FireEye, Inc.

Jul 2014 - Feb 2015 (8 months)

Worked closely with channel partners to ensure channel enablement and to establish a trusted advisor relationship with both partners and the customers they interface with. Created and delivered content around new products and services as they are offered. Delivered basic training to Account Development Representatives, Account Managers and System Engineers worldwide. Assisted Product Development Managers with roadmap and feature request prioritization by bringing the knowledge from the customers in the field in house to shape the future of FireEye. Served on the community of practice teams. Shared knowledge gained to the FireEye SE community for Mobile, FireEye As-A-Service, Managed Defense, and Core Platform. Hosted product demonstrat

F

Sr. System Engineer

FireEye, Inc.

Jun 2013 - Jul 2014 (1 year 2 months)

R

Sr. Inside Sales Engineer

RaytheonWebsense

Apr 2013 - May 2013 (2 months)

R

Inside Sales Engineer

RaytheonWebsense

Feb 2012 - Apr 2013 (1 year 3 months)

As a subject matter expert I provided technical assistance and training to our global SE organization, training department and technical support teams. I preformed live product demos on all Websense Products (Web/Email/Data/Mobile). I preformed remote Proof of Concept deployment support and implementation for Cloud based/On-premise and Hybrid solutions. Given my history at Websense and Surfcontrol I continually assisted Development and Product Managers with roadmap creation and mock up reviews pre-commit stage. Solely created and maintained a fully functional lab environment for Websense Product demonstrations.

R

Technical Support Lead

RaytheonWebsense

Aug 2009 - Feb 2012 (2 years 7 months)

3rd tier escalation point and SME for Websense Email Security. Provide exceptional technical support to IT professionals who use Websense internet filtering and web security solutions with specialized focus on SMTP filtering. Contributed to public and private knowledge base. Developed SOPs for support personal. Assisted in developing training material for Websense University and the support how-to-guide in regards to the CRM of Salesforce. Trained a support team from the ground up including Tier I, Tier II. Mentored the team to ensure quality support for our customer base. Performed internal testing on new releases/patches/tools while documenting the findings thoroughly. Work closely with Development on defect resolution and featur

R

Sr. Technical Support Specialist

RaytheonWebsense

Oct 2007 - Aug 2009 (1 year 11 months)

S

Support Engineer II

SurfControl

Jul 2007 - Oct 2007 (4 months)

S

Support Engineer

SurfControl

Oct 2004 - Jul 2007 (2 years 10 months)

e

Network Engineer

eMeter Corporation a Siemens Business

Jan 2003 - Oct 2004 (1 year 10 months)

Lead network administration by maintaining network security, email infrastructure, SQL servers, Active Directory and VPN as well as hardware replacement and upgrades. Successfully managed upgrades and migrations of MS workstations, MS servers and various client specific applications. Assisted Q/A process of 3rd party vendor software TMS (data collection application) with troubleshooting and accurate error reporting. Provided customer support when needed to clients out in the field.

B

Lab Support Technician

Baskin Engineering at UCSC

Jan 2001 - Jan 2003 (2 years 1 month)

Installed and configured Windows OS (200X/XP), SQL 2000, Apache and Tomcat. Assisted in web design of UCSC technical help pages. Established and maintained a printer support system that increased overall office efficiency.

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Alexis's behavioral traits
Alexis's likely patterns of behavior, thought, values, and emotion. Based on the HEXACO model, OCP instrument, and Torre’s own research.