I am a passionate and driven Account Manager at Toters, working closely with partner stores to support their growth on the platform. My role involves analyzing performance, identifying opportunities, and advising merchants on ways to improve visibility, efficiency, and overall results.
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Account Manager
Toters delivery
Jan 2026 - Current(10 months)
• Manage a portfolio of partner stores, acting as the main point of contact for day to day coordination • Identify opportunities for client growth through upselling, cross-selling, and service enhancements. • Work closely with merchants to improve performance, visibility, and overall experience on the platform • Monitor store performance and identify opportunities for growth, optimization, and issue resolution
Business Development Associate
Toters delivery
Aug 2024 - Jan 2026(1 year 6 months)
• Closed deals with key stores and supported their onboarding onto the platform • Assisted in identifying growth opportunities and suggesting improvements to enhance store performance • Helped expand merchant categories on the platform so customers could find a wide range of everyday needs on Toters
Business Development
MarkIT
Jun 2024 - Aug 2024(3 months)
• Assisted the business development team in identifying potential partners and market opportunities • Conducted market research and competitor analysis • Gained hands-on exposure to client communication and business strategy
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Account Manager
Jun 2023 - Aug 2023(3 months)
• Supported account management activities and client communication • Assisted in coordinating between internal teams and external stakeholders • Helped track client requests and follow up on deliverables
Education
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Lebanese American University — Bachelor of Business Administration - BBA, Information Technology Project Management