Andrew Rohman

Andrew Rohman

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Head of Customer Success, Enterprise
United States

Timeline

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Résumé

Jobs verified_user 0% verified
  • Builderio
    Head of Customer Success, Enterprise
    Builderio
    Jan 2026 - Current (10 months)
  • Rippleworks
    Expert Advisor - Client Service, Operations, & Digital Strategy
    Rippleworks
    Sep 2025 - Current (1 year 2 months)
    I partner with Rippleworks, which supports social ventures in tackling humanity’s biggest challenges. I volunteer as a coach and facilitator in high-impact, short-term engagements to address critical issues in climate, education, healthcare, and more. Currently, I'm working with Wezesha Impact, a non-profit committed to equipping youth in Uganda and East Africa with transferable skills to increase incomes and improve livelihoods by starting and growing businesses and finding or creating jobs.
  • Knapsack
    Chief Customer Officer
    Knapsack
    Jun 2025 - Jan 2026 (8 months)
    As Chief Customer Officer, I'm focused on delivering an exceptional customer experience through service, support, resources, and relationships.
  • Knapsack
    EVP, Strategy
    Knapsack
    Feb 2024 - Jun 2025 (1 year 5 months)
    At Knapsack, we're redefining how enterprises scale product delivery.

    Our platform acts as the connective infrastructure between design and code—helping teams move faster today while preparing for tomorrow’s AI-native workflows.

    As EVP, Strategy, I'm responsible for delivering a world-class customer experience and managing the business's cross-functional operation.
  • Knapsack
    VP, Sales & Customer Success
    Knapsack
    Jul 2022 - Feb 2024 (1 year 8 months)
  • Knapsack
    Head of Customer Success
    Knapsack
    Jun 2020 - Jul 2022 (2 years 2 months)
  • InVision
    Manager, Solutions Consulting
    InVision
    Jul 2019 - Jun 2020 (1 year)
    Promoted to Manager, overseeing global Solutions Consulting practice. Moving from player to coach and helping scale the impact of the function I founded 7 months prior.
  • InVision
    Senior Solutions Consultant
    InVision
    Nov 2018 - Jun 2019 (8 months)
    Building out a new function within InVision's Customer Solutions team.

    Investing in helping current and potential customers methodically evaluate InVision platforms and chart a confident path to the next stage of their digital evolution.
  • InVision
    Strategic Customer Success Manager
    InVision
    Jun 2017 - Oct 2018 (1 year 5 months)
  • Independent
    Digital Transformation Consultant – Small Business
    Independent
    Dec 2016 - Jun 2017 (7 months)
    I help small business owners leverage digital technologies to improve their brand, attract more customers, and streamline their business.

    I specialize in helping companies with limited resources and passionate missions develop exceptional brands, tools, and customer experiences.

    With an extensive team of talent supporting me, I am my clients' one-stop-shop for results.

    Services Include:
    - Brand & Marketing Strategy
    - Technology Platform Consulting & Selection
    - Website Design & Development
    - Mobile Strategy & Application Development (Internal and/or Customer Facing)
    - Digital Systems Integration (Point of Sale, Online Booking, eCommerce, Inventory Management, etc.)
    - Digital / I
  • Career Break
    Career transition
    Career Break
    Dec 2016 - Jun 2017 (7 months)
    Stepped away to get my life priorities in order and explore my next career move with due intention. Left Genuine, bought a puppy, and got engaged. Spent the next 3 months training the dog while exploring new career paths before finding my way to SaaS Customer Success.
  • Genuine
    Group Account Director
    Genuine
    Jun 2016 - Nov 2016 (6 months)
    Senior leader within the agency's Client Services team, managing a team of Account Services professionals and overseeing strategic direction and growth for major global accounts.

    Led strategic planning and execution of all digital initiatives for client portfolio spanning B2B Tech, Healthcare, Financial & Professional Services, and CPG.
  • Genuine
    Group Account Director / Manager, Genuine NY
    Genuine
    Jul 2014 - May 2016 (1 year 11 months)
    Founded NYC office and managed integration into IPG network following agency acquisition.

    Developed key processes, revenue pipeline and partnerships to stabilize agency and enable growth.

    Exceeded 1st year revenue target by 40%.
  • Genuine
    Account Director
    Genuine
    Jun 2013 - Jun 2014 (1 year 1 month)
    Led client relationships and managed projects for medium-to-large businesses across High Tech, Pharma, Financial Services, CPG, Healthcare and Professional Service industries.

    Responsible for all growth strategy, sales, and delivery for ~$2M in annual revenue.

    Worked closely with creative, technology and media teams through execution, delivery, and ongoing consulting.
  • Genuine
    Account Supervisor
    Genuine
    Apr 2011 - Jun 2013 (2 years 3 months)
    Managed digital marketing & application design and development projects from sales and conception through execution and delivery.

    Responsible for defining project requirements, timelines and budgets; developing detailed project plans; conducting user/stakeholder interviews; gathering, organizing and distributing project assets; and managing project health & profitability.

    Worked closely with User Experience team to conduct user research and establish direction for creative, technology and media teams.
  • Silverscape
    Interactive Producer
    Silverscape
    Mar 2009 - Apr 2011 (2 years 2 months)
    Led production for web application development & digital marketing engagements.

    Led ground-up redesign and rebuild of proprietary enterprise-level web content management system (WCMS), including analysis, specification, UX/UI design, development, QA, and rollout.

    Managed creative, technology, and sales teams.
  • Neptune Web Inc
    Client Services/Account Manager
    Neptune Web Inc
    Aug 2007 - Feb 2009 (1 year 7 months)
    Managed website design, SEO/SEM, software integration and interactive marketing initiatives for clients and partners across a wide range of industries; orchestrated communication between clients/partners and internal teams.

    Handled client services from end to end, including website architecture and content strategy consulting for new and existing clients across all industries and verticals.

    Coordinated pre-sale operations, including identification and engagement of potential clients and partner/alliance organizations, leading face-to-face meetings, project scoping, pricing, and proposal writing and presentation.

    Assisted in developing and executing internal marketing initiatives, including email marketing c
  • T
    Marketing Coordinator
    The Learning Connections LLC
    May 2007 - Jul 2007 (3 months)
    Manage marketing operations, including identification and engagement of potential partner/alliance organizations.

    Execute placement of marketing materials based on TLC’s customer and channel strategy, including identification of appropriate locations as well as assembly and distribution.

    Update website to more adequately reflect available resources, services, contact information and upcoming events.

    Coordinate scheduling and logistics for meetings between the President and potential business partners and alliances.
Education verified_user 0% verified
  • Trinity CollegeHartford
    B.A, Philosophy
    Trinity CollegeHartford
    Jan 2003 - Jan 2007 (4 years 1 month)
  • Mercersburg Academy
    Mercersburg Academy
    Mercersburg Academy
    Jan 1999 - Jan 2003 (4 years 1 month)
Projects (professional or personal) verified_user 0% verified
    This is a community-created genome.