Program Manager, Customer Experience
Expedia
Jan 2005 - Jan 2006 (1 year 1 month)
Expedia ThankYou Loyalty Program
- Lead PM for ThankYou Travel Rewards redemption site.
- Managed project team through requirements specification, development, functional testing, UAT, 3rd party security testing, and launch. Delivered the project early. Expedia’s Operations Team deemed it the “smoothest release ever at Expedia”.
- ThankYou Travel site achieved over $100 million in gross bookings in its first year.
Expedia Cruise Sales & Customer Experience
- PM of the Cruise shopping and sales customer experience on Expedia.com.