Passenger Service Agent Supervisor
Alliance Ground International
Oct 2023 - Apr 2025 (1 year 7 months)
- Lead a team of agents by conducting performance evaluations, training sessions, and mentoring to improve efficiency and customer satisfaction. - Implemented process improvements that enhanced on-time departures and streamlined passenger support, contributing to higher customer retention. - Address passenger needs, resolve concerns, and manage diverse personalities to maintain a positive work environment. - Certified with WestJet, Porter, and Discover.