L
Liji Alex
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Product & Engineering Support @ Atlan| Active Metadata Management | Corporate Trainer
Bengaluru, Karnataka, India
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Résumé
Jobs
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Software Engineer 11– Governance StudioAtlanSep 2025 - Current (1 year 2 months)• Lead the team responsible for stabilizing the governance foundation of the platform, addressing complex production issues across identity, authorization, workflows, and core services.
• Assign and orchestrate work based on team strengths and system priorities, leveraging AI-assisted workflow automation to optimize task allocation.
• Drive pattern-curbing initiatives by identifying recurring platform issues and implementing durable fixes and enhancements aligned with customer needs.
• Build and maintain AI-assisted debugging workflows using Claude, enabling faster root-cause analysis and incident resolution.
• Continuously evolve Claude skills and internal prompts/tools to improve debugging accuracy and engineering prod- Customer Engineering Specialist 11AtlanSep 2024 - Sep 2025 (1 year 1 month)• Served as senior L3/L4 escalation owner for complex failures across identity systems, automation pipelines, and distributed workflow services.
• Translated ambiguous customer-reported symptoms into reproducible engineering problems, enabling faster root-cause identification and resolution.
• Identified recurring failure patterns and converted them into structured runbooks, operational playbooks, and platform hardening improvements.
• Accelerated production recovery by driving end-to-end fixes — from diagnosis through code changes and validation.
• Strengthened monitoring and reliability practices around workflow execution, improving visibility into platform health and success rates.
• Partnered with engineering te - ASenior Software EngineerArokee Online Solutions Pvt LtdDec 2022 - Aug 2024 (1 year 9 months)• Provided deep product and engineering support for complex production issues across identity integrations, workflow execution, and metadata systems.
• Diagnosed cross-system failures spanning identity providers, provisioning flows, workflow engines, and core platform components.
• Delivered targeted bug fixes and product enhancements to address systemic reliability gaps.
• Identified recurring incident patterns and surfaced early reliability signals to engineering teams.
• Collaborated closely with product and platform teams to translate production learnings into platform improvements. - Lead Curriculum DesignerVedantuApr 2020 - Dec 2022 (2 years 9 months)• Designed and developed Python and AI-focused curriculum, enabling stakeholders and trainers to deliver scalable technical programs.
• Built hands-on projects in Python, Data Science, and Computer Vision to strengthen practical learning outcomes.
• Analyzed program performance data and created dashboards to generate insights and guide improvements.
• Developed automation scripts in Python to streamline program operations and content workflows.
• Played a key role in planning, training, and execution of new program launches, ensuring smooth rollout and adoption. - Freelance Application Developer and Programming SupportfreelanceNov 2010 - Aug 2020 (9 years 10 months)• Delivered freelance application development projects, primarily focused on programming and automation solutions.
• Provided technical mentorship and project facilitation for programming assignments and development projects.
• Offered online programming support through partner companies, assisting learners and developers with implementation challenges.
• Conducted technical training sessions for partner organizations on programming concepts and development practices. - Software EngineerHuaweiApr 2007 - Jun 2007 (3 months)Onsite Assignment
- Software EngineerHuaweiSep 2004 - Sep 2007 (3 years 1 month)• Huawei Certified Java Programmer with hands-on experience in enterprise application development.
• Involved across multiple phases of the Software Development Life Cycle (SDLC) including design, development, and deployment.
• Gained international project experience, working at headquarters in Shenzhen, China and later leading project execution in India.
• Developed Intelligent Network (IN) services such as PRM, FPH, CCC, and VOT.
• Served as Module Lead for the database interaction component of the Uniportal architecture (MML).
• Improved system performance by restructuring existing frameworks to optimize processing time and resource utilization.
• Produced technical documentation and user manuals for develop
Education
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- PGDBM, Finance, HRSymbiosis Centre for Distance LearningJan 2010 - Jan 2012 (2 years 1 month)
- B Tech, Computer Science & EngineeringCochin University of Science and TechnologyJan 2000 - Jan 2004 (4 years 1 month)