Carlos T Galán

Pricing Service Specialist

Jungheinrich AG

Apr 2025 - Current (1 year 7 months)

Pricing Analyst - Strategic Pricing Europe

Bp

Mar 2024 - Apr 2025 (1 year 2 months)

Associate Pricing Manager

Celonis

Feb 2022 - Oct 2023 (1 year 9 months)

Served as liaison between stakeholders from the product and engineering teams to provide best-in-class pricing strategies and models to contribute profitability, revenue, and adoption targets, excelling OKRs by 110% in the last fiscal year. Assisted in a comprehensive pricing overhaul project, encompassing the refinement of Pricing Structure, Pricing Levels, and development of intricate Financial Models, culminating in the seamless operationalization of new pricing strategies. Led cross-functional efforts in Metering, Provisioning, and Licensing processes while orchestrating external feedback loops and devising strategic rollout plans, demonstrating a holistic approach to pricing transformation and implementation. Developed comprehensive en

Pricing Analytics Specialist

Celonis

Oct 2021 - Jan 2022 (4 months)

Structured the organization and governance model of an internal document tracking and management system. Prepared and consolidated pricing data for periodic review, maintained billing and usage dashboards in Celonis, and extracted data from Salesforce, Zuora, and internal usage analytics tools. Assisted in root cause analysis, investigating data anomalies, and implementing solutions to fix the data problems with a cross-departmental task force with product, engineering, licensing, and finance teams. Show less

Client Strategy Intern

VidaCaixa

Jan 2021 - Jun 2021 (6 months)

Orchestrated a comprehensive analysis and visualization of customer journeys, encompassing in-person and digital touchpoints, to uncover insights and enhance user experiences from front-end and back-end perspectives. Spearheaded a series of transformative projects to elevate customer and manager experiences, exemplified by the successful execution of the innovative Taiken project. This entailed meticulous definition, design, implementation, and ongoing monitoring of initiatives, resulting in marked enhancements across various touchpoints. Show less

Deloitte Financial Challenge 2019

Deloitte España

Nov 2019

Two-days student challenge focused in the Audit and Financial Analysis sectors. I had the opportunity to work in cases with Deloitte Seniors and students from other Spanish universities. Performed a final presentation about Net Equity.

Student Council: Associations Manager

Esade

Jun 2019 - Jul 2020 (1 year 2 months)

Responsible for the allocation of the established budget among the different student associations. Provide effective leadership and support in the accomplishment of the desired goals and execution of the events, organised by ESADE´s current student associations.

Business Development Intern

Exoticca

Jun 2019 - Aug 2019 (3 months)

Spearheaded the negotiation of 6+ strategic partnerships with Travelzoo and Secret Escapes, driving successful expansion into the American and Australian markets and enhancing global market reach. Conducted in-depth market trend analysis to optimize offer publication strategies across multiple channels, including Travelzoo, ensuring data-driven decision-making and maximizing campaign effectiveness.

Board Member

ESADE Agora

Mar 2019 - Sep 2020 (1 year 7 months)

One of the organisers of the first and second edition of the "Liga Universitaria de Debate".

Member

YEC Spain

Mar 2019 - Apr 2020 (1 year 2 months)

The Youth Economic Circle (YEC) is a plural non-profit association whose main objective is the development of business, economic, and socio-political knowledge of the young people who are part of this project.

Consultant

Dawn Advisory

Feb 2019 - Mar 2020 (1 year 2 months)

Dawn Advisory is a student-led advisory firm focusing on delivering innovative and impact-driven recommendations to startups and venture capitals.

Events Manager

START Global

Feb 2019 - Jan 2020 (1 year)

START Global is the international student association for entrepreneurship and technology, in which through different programs such as the START Incubator, students are provided with innovative ideas and necessary skills to found their own startup. Participant of the START Summit 2019 held at the University of St.Gallen (Switzerland) on March 22nd & 23rd.

Member

Human Resources Association ESADE

Sep 2018 - Mar 2020 (1 year 7 months)

Customer Service Representative

Capital One

Jun 2018 - Aug 2018 (3 months)

Capital One Financial Corporation is a bank holding company specializing in credit cards, auto loans, banking and savings accounts headquartered in Capital One Tower in McLean, Virginia. During the Summer 2018, I had the opportunity to work at the bank´s branch located in Panama City, Panama (SITEL Panama) performing the role of Customer Service Representative. I provided clients with a superior client experience by processing clients auto finance payments, recommended value-added advice to customers by opportunity spotting, solved client problems and bills doubts. On a daily basis, I was able to efficiently served more than 50 customers, answering their questions and resolving their issues on customer auto lease and loan accounts. As well,

Inbound Utilites Customer Service Representative

Just Energy

May 2017 - Jul 2017 (3 months)

Established in 1997, Just Energy is a leading retail consumer company specializing in electricity and natural gas commodities, energy efficiency solutions, and renewable energy options. During the Summer 2017, I had the opportunity of working in Just Energy (SITEL Panama), focusing on the Canadian territory. By answering incoming phone inquiries, I was able to work along with the customers in clarifying the bills doubts and advised them in ways to save money in order to increase the customer satisfaction levels of the company. On a daily basis, I had to resolve issues of various technical levels and complexity, and escalated issues to the appropriate departments for timely resolutions. On average, I was able to provide my customer service t

Editor

Nueva nacion

May 2016 - Aug 2016 (4 months)

Nueva Nación is a digital Panamanian news platform, that focuses on providing statistical data to all the citizens in the most convenient way. Throughout a weekly subscription, readers are able to get the most relevant information about current situations and be able to play an active role as informed citizens. During these four months, I had the opportunity to write more than 20 articles and news report for the online platform, regarding topics mainly focus on Politics, as it is one of my interests. Show less

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Carlos T Galán

About

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Behavioral traits