James Ball
About
Detail
Lead Solutions Engineer & Interim Head of Sales
United Kingdom
Résumé
Jobs
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Lead Solutions EngineerbunnynetJul 2023 - Current (3 years 3 months)- Global Director of Customer Solutions EngineeringCloudflareJan 2021 - May 2023 (2 years 5 months)
- Head of Solutions Engineering, APACCloudflareMay 2017 - Jan 2021 (3 years 9 months)
- Head of Solutions Engineering, EMEACloudflareMay 2015 - Apr 2017 (2 years)
- CDirector of Technical ServicesCloud DistributionSep 2012 - May 2015 (2 years 9 months)
- Network Architecture ConsultantPan American Health OrganizationMar 2010 - Aug 2012 (2 years 6 months)Design, optimise, architect and implement new and existing network infrastructure. Recommend technology and develop overall infrastructure strategies. Subject Matter Expert for Network and Telecommunications operations. Provide key input to the $2M Biennial Wide Area Network project budget. Direct and manage daily operations for Network Infrastructure for 35 offices throughout the Americas serving 2200 users.
• Responsible for the Wide Area Network design and migration from an IPSec VPN based network to MPLS and Satellite via three providers.
• Responsible for the redesign of all Local Area Networks to support Voice, Video and Unified Communications.
• Evaluated, Recommended and Implemented WAN optimisation at $500k capex - Senior Network EngineerWorld Health OrganizationAug 2009 - Dec 2009 (5 months)Assess, plan and implement improvements to the Wide Area Network covering 150 locations, providing service to more than 10,000 users. Provide input to the $15M Biennial Wide Area Network budget. Provide level 3 support to the Global Network Operations Centre team for 200 Routers, 150 Firewalls and 150 VoIP Gateways & IP Telephony systems.
• Implemented significant changes, vastly improving the Network Management systems used by the Global Network Operation Centre team in Kuala Lumpur and the Network teams located in Geneva, Switzerland.
• Developed network architectural standards for the World Health Organization and other United Nations organisations. - Network & Telecommunications ManagerWorld Health OrganizationDec 2006 - Jun 2009 (2 years 7 months)Design, implement, support and optimise network architecture within the Western Pacific Region. Produce and document Network standards throughout the region for LAN, WAN, Wireless LAN and VoIP / IP Telephony Systems. Provide key input to the $1.8M Biennial Wide Area Network project budget. Responsible for the regional network component of the organisations $25M ERP project. Direct and manage daily operations for Network Infrastructure for 16 offices serving 700 users. Represent the WHO Western Pacific Region at “Delivering as One” United Nations interagency meetings.
• Implemented MPLS, VSAT and IPSec VPN solutions for 16 offices throughout the region, supporting voice and data services.
• Coordinated and oversaw the installa - Telecommunications OfficerUnited Nations OCHAAug 2006 - Dec 2006 (5 months)Travel to Indonesia to assess the effectiveness of services provided by the United Nations Emergency Telecommunications Cluster in response to the Earthquake of 27th May 2006. Plan and implement general improvements to the organisations Wide Area Network.
• Interviewed key staff from United Nations agencies, NGO’s and partner organisations. Produced a report outlining areas of improvement and “lessons learned”
• Significantly improved application performance for several key offices by optimising Quality of Service parameters and coordinating the required changes with the provider. - Wide Area Network SpecialistWorld Health OrganizationApr 2003 - Jun 2006 (3 years 3 months)Coordinate site assessment surveys and installations of new Wide Area Network nodes utilising Frame-Relay, Leased Line, MPLS, Satellite and VPN technology. Manage, monitor, maintain and improve Wide Area network connectivity across 150 locations, providing service to more than 10,000 users. Provide input to the $15M Biennial Wide Area Network budget. Manage 200 Routers, 150 Firewalls and 150 VoIP Gateways & IP Telephony systems.
• Instrumental in the growth of the WAN from 12 locations in 2003 to over 150 locations by 2006. Prior to building the network, most offices had “little to no” connectivity, relying on Fax to transmit information. Provided Data, Voice and Video Conference services to remote locations around the world. - HSenior Network EngineerHydra plcJan 2000 - Jan 2003 (3 years 1 month)Senior Engineer servicing many Fortune 500 and FTSE 100 clients within the Dotcom, Finance, Legal and Media sectors. Responsible for the design, implementation and support of solutions using products from a variety of vendors such as Bluecoat, Cisco, Expand Networks, Hewlett Packard and Juniper Networks.
• Seconded to a London Fund Manager for six months, providing onsite Local Area Network support. - Information Systems Team LeaderPinsent MasonsApr 1997 - Dec 1999 (2 years 9 months)Responsible for the Management of the IT Service Desk and day-to-day operation of the Network and Servers.
• Migration from mainframe to Windows NT.
• Installation of the company's first e-mail system & Internet Connectivity.
Education
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- NBTEC National Diploma, Business & FinanceNewcastleunderLyme CollegeJan 1990 - Jan 1992 (2 years 1 month)