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Paula Dela Cruz

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Top Rated Virtual Assistant, Web Researcher, Article Writer
Metro Manila, Philippines

Contact Paula regarding: 
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school
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Résumé


Jobs verified_user 0% verified
  • The Christian Post
    Contributing Writer
    The Christian Post
    Apr 2014 - Current (12 years 7 months)
    ● Write News Articles
  • W
    Virtual Assistant
    Whole Health Supply LLC
    Aug 2015 - Jan 2016 (6 months)
    • Provided information regarding customer’s order and status
    • Converting Seller Reviews to Product Reviews
    • Processed refund requests
    • Did online marketing through Facebook Ads and Google Ads
    • Did keyword research
    • Wrote product descriptions, video scripts, and press releases
    • Managed inventory of products
    • Monitor product rankings and competitor’s rankings
    • Did research for new products, locate Amazon Top reviewers, and approve customer’s request to review products Show less
  • C
    Customer Service Representative
    Oct 2014 - Aug 2015 (11 months)
    • Provided information regarding customer’s order and account
    • Canceled orders as requested by customers
    • Processed return requests
    • Escalated customer concerns regarding complaints about the products received
  • P
    Virtual Assistant/Researcher
    Physiologix
    Apr 2014 - Oct 2014 (7 months)
    • Created eBooks as per client’s request
    • Created promotional materials like slideshows and articles
  • E
    Virtual Assistant/Researcher
    EP Designer
    Apr 2014 - Oct 2014 (7 months)
    • Did web researches depending on client’s needs
    • Wrote articles with various topics like travel, beauty, fashion and online marketing
    • Edited and proofread client’s blogs and articles
    • Communicating between client and other service providers
  • [24]7.ai
    Financial Services Representative
    [24]7.ai
    Jan 2014 - Apr 2014 (4 months)
    • Process payments and promise-to-pay made by customers
    • Send restoral requests for home, cable and mobile services
    • Assisted customer's query about account and gave financial advice
  • [24]7.ai
    Subject Matter Expert
    [24]7.ai
    Apr 2009 - Jan 2014 (4 years 10 months)
    • Handled and provided support for 3 teams of 15 agents
    • Submitted daily reports and provided account and agent insights to clients on a daily basis
    • Conducted up-trainings within the team and coached agents
    • Assisted customer's query about account, finances, deliveries, handsets, mobile broadband, etc.
    • Performed handset and mobile broadband troubleshooting diagnostics over the phone
    • Processed handset and accessory orders as well as processing new mobile broadband lines
    • Supported customers in bill payments, updating account details, changing price plans, etc. Show less
  • eTelecare Global Solutions
    Inbound Sales Representative
    eTelecare Global Solutions
    Feb 2008 - Mar 2009 (1 year 2 months)
    • Introduced products and services to inquiring customers and probed customers’ wants and needs
    • Offered products and services which fit the needs of the customer
    • Sold main telephone lines, and up sell additional lines (fax, toll-free, virtual lines)
    • Recorded daily sales and transactions
    • Helped and transferred existing customer to the right department
Education verified_user 0% verified
  • University of the Philippines
    bachelor, Bachelor’s Degree, Psychology
    University of the Philippines
    Jan 2004 - Current (22 years 10 months)
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