Senior Manager, Customer Marketing
Workday Adaptive Planning
Jun 2013 - Jan 2018 (4 years 8 months)
Built customer marketing for scaling relationship building, retention, and growth with worldwide customer base.
• Launched and drove Adaptive Torchbearers Community to 2,000+ customers and boosted engagement in best practice resources, exclusive educational content, peer networking opportunities, and activated customer advocates for strategic marketing initiatives. Achieved 10K+ customer activity completions annually.
• Mobilized customer advocates for writing 400+authentic online reviews, placing Adaptive Insights on the top of the leaderboard of Gartner online review sites and TrustRadius
• Created annual ‘Torchie Awards’ to recognize the transformative success our customers achieve
• Drove case study and video testimonial programs yield