Scott Olsen

Scott Olsen

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Head of Customer Marketing
San Jose, California, United States

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Résumé


Jobs verified_user 0% verified
  • SnapLogic
    Head of Customer Marketing
    SnapLogic
    Nov 2024 - Current (1 year 10 months)
  • Tipalti
    Director, Customer Marketing
    Tipalti
    Jan 2018 - May 2024 (6 years 5 months)
    Leading customer marketing for Tipalti, a global fintech leader in finance automation. - Spearheaded a customer marketing strategy that drove a 300% increase in customer advocates YoY, increased customer engagement in product learning by 10X, and aligned advocacy initiatives with customer interests and business objectives - Launched Tipalti Customer Advisory Board to foster customer relationships and strengthen feedback for product innovation and improvement, and validate roadmap - Launched Net Promoter Survey (NPS) program for actionable insights into customer satisfaction levels - Launched and grew ‘Luminaries,’ Tipalti’s exclusive customer community engagement hub, nurturing & enhancing customer experience through advanced produ
  • Workday Adaptive Planning
    Senior Manager, Customer Marketing
    Workday Adaptive Planning
    Jun 2013 - Jan 2018 (4 years 8 months)
    Built customer marketing for scaling relationship building, retention, and growth with worldwide customer base. • Launched and drove Adaptive Torchbearers Community to 2,000+ customers and boosted engagement in best practice resources, exclusive educational content, peer networking opportunities, and activated customer advocates for strategic marketing initiatives. Achieved 10K+ customer activity completions annually. • Mobilized customer advocates for writing 400+authentic online reviews, placing Adaptive Insights on the top of the leaderboard of Gartner online review sites and TrustRadius • Created annual ‘Torchie Awards’ to recognize the transformative success our customers achieve • Drove case study and video testimonial programs yield
  • Big Sky Communications
    Account Manager, Customer Marketing Programs
    Big Sky Communications
    Jun 2010 - May 2013 (3 years)
    Account manager for Adobe and Sony Entertainment America. Drove programs to showcase how organizations use and benefit from Adobe solutions. Mobilized Sony PlayStation brand advocates for compelling story telling in word-of-mouth marketing, social media, online marketing, industry events, and public relations campaigns.
  • FICO
    Customer Marketing Programs Manager
    FICO
    Jun 2006 - May 2010 (4 years)
    FICO (NYSE:FICO) delivers superior predictive analytics and decision management software solutions that drive smarter decisions. Launched FICO's first Customer Advocacy Program for worldwide sales enablement and customer marketing initiatives. Reinforced leadership position of FICO software within the analyst community and increased brand awareness and lead generation through "voice of the customer" marketing. Created customer advisory board and user group programs and events to strengthen executive-level customer relationships. Published over 40 customer case studies and 30 customer video testimonials with strategic clients spanning financial services, insurance, retail, healthcare, and high tech industries.
  • FICO
    Product Marketing Manager
    FICO
    Apr 2004 - Jun 2006 (2 years 3 months)
    Brand development, product marketing, and sales enablement programs. Increased lead generation from field marketing activities, webinars, and direct marketing campaigns. Accelerated sales cycles as go-to expert for sales proposals, customer references, and competitive positioning.
  • Oracle
    Sales Consultant; Pre-Sales Systems Engineer
    Oracle
    Mar 1997 - Aug 2003 (6 years 6 months)
    Pre-Sales consultant and systems engineer for Tradec's largest software deployments with Dell, Solectron, IBM, Jabil Circuit, Brocade Communications, Juniper Networks, Sanmina-SCI, and BAE Systems.
Education verified_user 0% verified
  • Santa Clara University
    Bachelors, Finance
    Santa Clara University
  • Bellarmine College Preparatory
    Bellarmine College Preparatory
    Bellarmine College Preparatory
Projects (professional or personal) verified_user 0% verified
    Awards verified_user 0% verified
    • Tipalti
      Marketer of Quarter
      Tipalti
    • A
      Star of the Quarter
      Adaptive Insights
    • SnapLogic
      Marketer of the Quarter
      SnapLogic
    This is a community-created genome.