Marko Nikolic

N

Solution Consultant (Architect)

Netconomy

Sep 2022 - Feb 2025 (2 years 6 months)

• Successfully led workshops, enhancing client understanding and operational efficiency through tailored SAP CDP/CDC solutions. • Streamlined pre-sales processes by demonstrating SAP solutions, creating pre-sales support documentation, and responding to RFIs/RFPs. • Implemented/Configured SAP CDC and SAP CDP based on aligned specifications, supporting technical integration with data mapping and connector building. • Conducted software training sessions, demonstrating configuration features and actions, fostering client understanding and engagement. • Facilitated Internal Acceptance Tests and User Acceptance Tests, proactively identifying and resolving issues, enhancing system reliability and user satisfaction. • Acted as PM, driving p

IT Solution Consultant

JAGGAER

Apr 2021 - Aug 2022 (1 year 5 months)

• Guided JAGGAER Solution Consultants and Partners in Europe (Middle East), enhancing project delivery efficiency through optimized software configurations and solution best practices. • Compiled and maintained critical project documentation, including Solution Design Documents and Business Blueprints ensuring adherence to project plans and timelines. • Analyzed and translated client needs into functional JAGGAER Indirect eProcurement Solutions • Configured functional software solutions within specifications. • Conducted software training sessions, demonstrating configuration features and actions, fostering client understanding and engagement. • Facilitated Internal Acceptance Tests and User Acceptance Tests, proactively identifying a

Business Analyst

NCR Corporation

Jun 2019 - Apr 2021 (1 year 11 months)

• Analyzed and streamlined business processes in ES Oracle, enhancing efficiency in logistics. • Guided field and managed service teams in continuous improvement programs, acting as the primary liaison, which improved operational delivery and stakeholder engagement. • Compiled and translated business requirements into user stories, ensuring clear communication and alignment with the development team. • Planned and executed User Acceptance Tests as QA Engineer within the Scrum team. • Built comprehensive documentation and software training materials, facilitating effective knowledge transfer and empowering users with new system updates and features. • Developed and delivered training programs.

CCC Team Leader

NCR Corporation

Jul 2015 - Jun 2019 (4 years)

• Increased team productivity through strategic scheduling and comprehensive training, enhancing customer satisfaction and resolution efficiency. • Guided the technical support team in proactive problem-solving, improving first-call resolution rates by implementing Internal Knowledge Base new training module. • Analyzed daily operations, coordinating schedules to ensure peak-hour coverage, directly impacting team efficiency and customer service quality. • Compiled and maintained a knowledge base, incorporating technical documentation and software training materials to foster team expertise and support excellence.

Technical Support Specialist

NCR Corporation

Aug 2014 - Jul 2015 (1 year)

• Successfully reduced incident resolution time through proactive problem-solving and advanced technical support for POS systems. • Troubleshooting and fixing SW/HW issues with POS systems. • Guided US/CA/AU Retail&Hospitality clients in configuring POS hardware/software, incorporating training and technical documentation. • Guided on-site company technicians to perform installation of POS equipment.

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