Molly Gilson

Head of Customer Success, Programs, and Operations

Harvey

Feb 2026 - Current (7 months)

Head of Operations and Customer Success

Constrafor

Nov 2024 - Jan 2026 (1 year 3 months)

Director of GTM Operations and Customer Success at Constrafor, a Series A fintech/saas startup based in New York. I support our CEO and CRO across marketing, revenue operations, and customer growth initiatives. Leading Customer Success and GTM Operations at Constrafor, I focus on customer retention, engagement, and operational improvements. I collaborate with Sales and Product teams to streamline handoffs, enhance customer experiences, and support new SaaS product launches, including the CFO Suite. I also drive go-to-market strategies and track key performance metrics to scale operations effectively.

Graduate Teaching Fellow for Technology Innovation Strategy

NYU Stern School of Business

Feb 2024 - Nov 2024 (10 months)

Teaching Fellow for Technology Innovation Strategy Course focused on dynamics of industries driven by technological innovation and trains students to think strategically about technological innovation and new product development and deployment.

Board Fellow

NYU Stern School of Business

Aug 2023 - Nov 2024 (1 year 4 months)

As a Board Fellow, I am partnered with a local New York nonprofit board to drive board optimization. In this role, I create board materials, presentations, and governance documents for the board.

Manager, North American Team Leads (Technical Onboarding)

HubSpot

Jul 2022 - Nov 2024 (2 years 5 months)

Manage a team of 14 Team Leads with an evolving core mission of training and developing Technical Support Specialists and ensuring delivery of world-class customer support services.

Customer Technical Support Manager

HubSpot

Mar 2021 - Jun 2022 (1 year 4 months)

As a Customer Support Manager, I led a diverse team of 14+ Technical Customer Support Specialists in a fast-paced environment. We solved for our customers by curating a consultative support experience through creative, technical problem-solving. I served as a coach, mentor, and leader, working to build a high-performing and happy environment for my team to succeed.

Principal Customer Success Manager, Corporate

HubSpot

Dec 2019 - Mar 2021 (1 year 4 months)

I worked with 100-200 customers in the Corporate segment in SAAS as a trusted advisor. My focus was on strategic guidance for Marketing, Sales and Service teams. HubSpot Awards: HubSpot Champagner - December 2018 Customer Success Champion - August 2018 H1 2019 Top Performer H2 2029 Top Performer Customer Success Top Performer: December 2019 (139% attainment) October 2019 (140.8% attainment) September 2019 (129.9% attainment) May 2019 (132% attainment) April 2019 (131% attainment)

Principal Customer Success Manager

HubSpot

Nov 2017 - Dec 2019 (2 years 2 months)

As a Principal Customer Onboarding Manager, my role was to support my customers for their long-term success. I specialized in working with Enterprise customers who originally came to HubSpot through our Partner Agency Program. As a strategist, I worked with Sales, Marketing and Customer Service teams to support their goals, KPIs and success. Additionally, I served as the lead for my department's New Hire's program. I create and facilitate New Hire bootcamps, roleplays and mentorships to foster growth and success. I also designed and led the Inbound Mastery Bootcamp for scalable & free training for our customers: https://www.hubspot.com/inbound-mastery-bootcamp.

Channel Account Specialist, L2

HubSpot

May 2016 - Oct 2017 (1 year 6 months)

As a Channel Account Specialist, I specialized in the overall inbound strategy and how businesses can use inbound to grow. I worked with marketing agencies and agency clients of all sizes and across different industries. I also served as the Mentor DRI for the new hire program, working cross functionally to enhance the new hire experience

Business Development Associate

HANOVER RESEARCH

May 2015 - Apr 2016 (1 year)

My primary responsibilities included: • Strategically identify key issues and market trends across the B2C and B2B space to facilitate unique opportunities for MIC team on a monthly basis • Spearheading outreach campaigns to connect Marketing, Business Development, Corporate Strategy, and Product Development Executives with Hanover’s thought leaders; • Serve as team leader for acquisition and retention of associates through interviews, quarterly presentations and day-to-day consultation

T

English Language Teacher

Thoen Wittaya School

May 2014 - Mar 2015 (11 months)

Taught mid to upper level English to 550 students grades 7 th 11th , 22 classes per week. Increased conversational English abilities by organizing and leading extracurricular activities such as the Jump Start to English Camp and the weekly English Club. Served as cultural ambassador through organizing and participating in local events such as Loy Krathong festival.

Government and Community Relations Intern

CapalinoCompany

Jan 2014

Researched urban, state and federal policies in relation to clients and objectives. Wrote extensive briefs and proposals regarding prominent figures and landmarks to secure new business. Developed skills and knowledge regarding New York City politics and policies.

Marketing Intern

Frava

May 2013 - Aug 2013 (4 months)

Developed expertise in market, sales and research techniques, social media strategy, and administrative office skills which culminated in personally opening new accounts.

Advancement Intern

Colgate University

May 2012 - Aug 2012 (4 months)

Assisted in organizing and implementing different events, such as the Jennifer W. Johnson ’02 Silent Auction that raised over $13,000 and the Beantown vs. Bronx Fundraiser. Identified and communicated between Colgate Alumni and Advancement.

Student Calling Ambassador

Colgate University

Jan 2011 - Jan 2014 (3 years 1 month)

Conduct calls while being professional and personable. Raise important funds for the Annual Fund in order to support programs. Chosen to serve as an ambassador for Colgate University to alumni and parents. Raised $67,564.54 for the Annual Fund and leading fundraiser in 2013. During Spring 2013, Critical to this achievement was that out of 106 contacts 105 of those contacts gave to the Annual Fund.

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