Alejandro Gaeta Gil

I’m a bilingual Technical Support Specialist and Customer Service Professional with over 5 years of experience in global companies such as Honeywell and First Brands Group. My expertise lies in resolving complex technical issues, managing customer-facing operations, and supporting cross-functional teams in high-demand environments. With a background in Chemical Engineering and hands-on experience in systems like SAP, AS400, Salesforce, and various MDM platforms (AirWatch, Intune, MobileIron, SOTI), I bring both analytical precision and customer-centric thinking to every challenge. I've worked directly with clients to troubleshoot automotive components and enterprise technology products, always prioritizing clear communication, timely resolution, and service excellence. I'm passionate about continuous improvement, team collaboration, and finding smart, sustainable solutions that benefit both the company and the customer. 📌 Languages: Spanish (native), English (professional), German (intermediate – B1) 🛠 Tools: SAP, AS400, Salesforce, ServiceNow, Microsoft Office, Adobe Creative Tools, Aspen HYSYS, MATLAB 🌎 Open to global opportunities in Technical Support, Customer Success, or Engineering Services.