Kevin Gregory

I am a dynamic, results-driven leader with extensive experience directing strategic operations and advancing customer experience, including building and leading high-performance teams and driving organizational transformation making me an excellent candidate to advance goals for your organization. My background includes include operations management, customer service management, driving customer experience programs, process improvement and design, and teach coaching and development.

In my recent experience, I transformed organizational processes to advance customer satisfaction and quality assurance goals including design of a quality audit program, restructuring customer outreach, improving process and workflows, optimizing team performance, and launched a social media response program achieving a 26% increase in customer satisfaction and 5% reduction in executive escalation resolution time.

While others may take pride in meeting baseline expectations, my passion is for delivering results that go beyond expectations. I would love an opportunity to discuss how my experience and proven strategies will help you to achieve your short and long-term goals.