Maurice Rizk

Jobs 0% verified

Senior Technical Support Analyst

RWS Group

Oct 2022 - Current (3 years 10 months)
Technical Support Analyst

RWS Group

Jan 2021 - Nov 2022 (1 year 11 months)
Technical Support Analyst

SDL

Nov 2019 - Jan 2021 (1 year 3 months)
Technical Analyst

Aptos Retail

Jun 2015 - Nov 2019 (4 years 6 months)

Work with Aptos clients and understand their needs to provide them with appropriate solutions. Provide second level technical support for the various Aptos solutions including coaching, defect management, and testing. Configure, document and test software. Report detailed information within the client tracking system Log, troubleshoot, diagnose, and resolve technical issues during project implementations.
Technical Support Analyst

Epicor

Oct 2012 - Jun 2015 (2 years 9 months)

Work with Epicor clients and understand their needs to provide them with appropriate solutions. Provide second level technical support for the various Epicor solutions including coaching, defect management, and testing Configure, document and test software Log, troubleshoot, diagnose, and resolve technical issues during project implementations
Technical Analyst

ALDO Group

Dec 2010 - Jul 2012 (1 year 8 months)

Point of Sale Store21 configuration and testing Lotus Notes install and troubleshooting Assist/train Level 1 agent on troubleshooting stores On site POS install Troubleshooting AJB Fipay to Moneris. Integration testing/support between POS and Head Office Host system (AS400, RETEK, XBR and RTS Polling File Transfer Server)
Point of Sale Technical Support

ALDO Group

Aug 2008 - Dec 2010 (2 years 5 months)

Respond to incoming calls from store associates regarding technical issues. Troubleshoot solutions of all incoming calls. Log issues in the appropriate database. Provide information to in-store users on various applications. On site install and troubleshooting.

Education 0% verified

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