Paul Singer

CEO/COO

Impact Advisors

Aug 2024 - Current (2 years)

Independent consulting working with private equity and venture capital firms to help their portfolio companies scale and speed up the journey to a profitable exit. I leverage my diverse experience as a management consultant, operations leader, and digital transformation practitioner to provide insight focused on reducing costs, optimizing processes, aligning the organization, and preparing for going public or being acquired. My goal is to provide practical services that have immediate impact on the bottom line so the CEO can focus on delighting their customers and growing the business.

Chief Operating Officer

C Capital

Apr 2022 - Aug 2024 (2 years 5 months)

Responsible for finance, fund management, investment management, board governance, HR, and IT services. Serves as the leader of the executive team to shape the company’s strategy and business plan, collaborating across the leadership team to ensure all teams and functions are aligned for maximum growth and impact. Represent C5 on multiple portfolio company boards, help portfolio companies reduce costs and navigate exit strategies, negotiate contracts to reduce C5 operating costs, lead performance management processes, and guide day-to-day operations of the business.

Senior Manager

West Monroe

Nov 2020 - Apr 2022 (1 year 6 months)

Pace Harmon was acquired by West Monroe in November 2020. West Monroe is a national consulting firm that was born in technology but built for business—partnering with companies in transformative industries to deliver real, measurable results. Technology is who we are, it is not something we bolted on overnight, and we believe it is one of the greatest enablers of business value. That’s why we work in diverse, multidisciplinary teams that blend industry expertise with deep operational and technology capabilities to create quantifiable, financial value for our clients. I am a hands-on management consultant skilled at optimizing business processes (e.g., finance and accounting, customer care, procurement), negotiating market-leading outsou

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Director

Pace Harmon

Oct 2012 - Nov 2020 (8 years 2 months)

Responsible for developing innovative business process sourcing strategies, helping execute practical contracts and ensuring the deal provides expected results.

Director, BPO Business Development

Capgemini

Apr 2010 - Oct 2012 (2 years 7 months)

Led business development activities for Capgemin's BPO business unit responsible for expanding our portfolio in strategic global accounts. Advised companies on the best way to outsource business processes through innovation and SaaS platforms to reduce cost, improve customer loyalty and increase revenue.

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Managing Director

Insight Advisory Services

Oct 2009 - Jun 2010 (9 months)

Founder of firm dedicated to providing practical consulting approach with experienced based insight in the following areas: Customer Experience research, process analysis and design, IT Strategy development, CRM program management leadership, CRM outsourcing support and management advisory services.

Director, CRM Outsourcing Services EMEA

EDS

Apr 2008 - Nov 2009 (1 year 8 months)

Business Development executive responsible for shaping and selling complex business process outsourcing deals in EMEA. Crafted innovative solutions that improved the customer experience and reduced costs for the UK central government, wireless companies and high-tech manufacturers. Telecom Industry lead for EMEA.

Board Member

BRAINFOOD

Jan 2005 - Jan 2007 (2 years 1 month)

Developed new growth strategy, actively worked on board development initiatives and raised funds to support growth.

Senior Associate

Booz Allen

Nov 2002 - Apr 2008 (5 years 6 months)

Led CRM practice responsible for developing new CRM offerings, service delivery, managing budgets, driving sales, people development and thought leadership for 20 person team generating more than $8m in annual revenue. Maintained over 80% utilization. Supported multiple Government agencies such as the Department of Homeland Security (DHS), the General Services Administration (GSA) and the UK Department of Work and Pensions (DWP). Also provided day-to-day project leadership and financial management of projects.

Vice President

iXL and Scient

May 2001 - Oct 2002 (1 year 6 months)

Led CRM Service Line in the North East for iXL, and then Scient after the merger, focusing on the Telecom industry. Responsible for selling and delivering large scale process transformation projects underpinned by CRM technology. iXL and Scient merged in2002.

Client Partner

eLoyalty

Sep 1999 - May 2001 (1 year 9 months)

Managed large scale CRM implementations and CRM Strategy projects for companies in the high tech manufacturing, telecom and health care industries.

Senior Manager

Deloitte Consulting

Jun 1994 - Sep 1999 (5 years 4 months)

Managed large scale CRM implementation and network design projects. Developed strategic alliances with CRM vendors (Siebel and Clarify). On the leadership team that developed and managed the National CRM practice and helped grow it by over 100% in the first year.

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Product Manager

Syncordia

Jan 1991 - Jan 1994 (3 years 1 month)

Customer Care product manager for global networking outsourcing company. Created comprehensive services model that was a precursor to ITIL.

Senior Consultant

Coopers Lybrand

Jan 1986 - Jan 1988 (2 years 1 month)

Led IT and networking projects by integrating business process knowledge with emerging design techniques.

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