Lead Software Engineer | Assistance (Live Channels & AI Assistant)
Ñ
May 2025 - Feb 2026 (10 months)
Leading two teams within the Assistance segment: Live Channels, which powers our real-time chat support for customers, and Virtual Assistant, which leverages LLMs, and Retrieval-Augmented Generation (RAG) to deliver more tailored experiences at scale.
My focus has shifted toward AI engineering, devising solutions with LLMs, vector databases, prompt engineering, and RAG pipelines to create reliable, scalable, and context-aware customer support systems. Alongside building the technical foundation, I’m partnering with cross-functional teams to ensure our conversational AI is not just innovative, but also trustworthy and customer-centric.
As with previous roles, I continue to combine deep technical problem-solving with leadership, guiding tea