Software Engineer Intern
Five9
May 2024 - Aug 2024 (4 months)
- Led the development of Argilla, an internal tool for NLU analysts to optimize IVA tuning, saving the company $100,000 by adapting an open-source solution to meet specific needs. - Enhanced the tool with advanced features, including UI API guards, duplicate entry notifications, and functionalities to add, delete, and edit records. - Established a test tier for the project on GCP, ensuring robust testing and deployment pipelines. Implemented data import/export via CSV/JSON and integrated spaCy models to support LLM training. - Improved the user experience by adding custom UI features to the existing interface. - Contributed to project operations by ensuring license compliance, documenting workflows, managing JIRA tickets, and creating deplo