Kiran Joshi

Executive Director of Recruiting Operations

SSMTB Software Service

Mar 2026 - Current (4 months)

Define the long-term vision, mission, and growth strategy of SSMTB Software Services Pvt Ltd. Identify opportunities in technology staffing, consulting services, and global workforce solutions. Lead the company towards sustainable expansion in India, North America, and other international markets. Ensure alignment of all business operations with the company’s strategic objectives and values. Lead strategic initiatives to acquire enterprise clients and long-term staffing contracts. Develop relationships with MSPs, direct clients, and vendor partners. Oversee the sales pipeline, client acquisition strategies, and revenue targets. Ensure the company achieves its financial and profitability goals. Maintain strategic relationships with k

Founder

Markguru digilearning

May 2024 - Current (2 years 2 months)

• Build and protect a discipline-first learning system • Take ownership of every student’s academic & behavioural growth • Create structured, scalable systems — not dependency on individuals • Lead, train, and uphold high teaching standards across faculty • Ensure complete transparency and trust with parents • Maintain consistency in delivery across all centres and platforms • Focus on conceptual clarity over rote learning • Instil habits of consistency, focus, and accountability in students • Intervene early — no student should be left behind • Uphold MarkGuru culture: Discipline • Depth • Care • Balance academic excellence with character development • Drive long-term vision beyond short-term results • Ensure uniform quality across India &

Director of Recruitment Operations for Information Technology

Confidential

Feb 2023 - Feb 2025 (2 years 1 month)

Leadership & Team Management Lead and manage a high-performing team of Talent Acquisition professionals across India and global regions (APAC, EMEA, AMER). Mentor, coach, and elevate the performance of recruiters handling diverse roles across technical, non-technical, niche, and leadership hiring. Drive capability-building, performance management, and skill enhancement within the TA team across multiple business units. Client Management & Strategic Partnerships Act as the primary talent acquisition partner for marquee global clients such as Experida, Samsung, Coinbase, and other Fortune 500 technology and product organizations. Build deep, trusted relationships with client stakeholders including Hiring Managers, HRBPs, Leadership Team

Delivery Manager Recruitment

Confidential

Jul 2022 - Feb 2026 (3 years 8 months)

Lead Engineering Recruiter

Coinbase

Mar 2021 - Jun 2022 (1 year 4 months)

Drive high-volume hiring initiatives to establish and scale the engineering organization at Coinbase, ensuring timely and strategic talent acquisition for business growth. Lead executive search efforts for senior-level roles, specializing in positions such as Engineering Managers, Senior Engineering Managers, Senior Staff Software Engineers, and Staff Software Engineers. Conduct thorough resume screenings, candidate evaluations, and competency-based interviews, utilizing qualitative scorecards to assess suitability for high-profile roles. Deliver high-impact leadership recruiting by partnering with engineering leadership to identify, engage, and attract top-tier talent that aligns with organizational culture and strategic goals. Manage

Recruitment Account Manager

Expedite Talent Solutions

Mar 2020 - Feb 2021 (1 year)

Successfully assumed management of the Capgemini account in March, developing the account from inception and securing two purchase orders within the first month of engagement. Strategically aligned account operations with major business units, including TMT (Technology, Media, and Telecommunications), DEMS (Digital Engineering & Manufacturing Services), and EUCS (Enterprise and Cloud Solutions). Oversaw the complete recruitment lifecycle, from screening incoming resumes to onboarding and post-deployment activities, ensuring agile and compliant talent acquisition. Designed, implemented, and maintained efficient process standards to optimize system resources and continually update procedures and policies, driving operational excellence. E

Team Lead US Recruitment

Hanu Software

Apr 2019 - Mar 2020 (1 year)

Develop, implement, and continuously improve recruitment strategies and processes, including designing effective job application workflows and onboarding procedures to optimize candidate experience. Lead, mentor, and oversee the performance of the recruiting team, setting clear targets and delivering regular performance reports to leadership. Monitor and analyze recruitment metrics, such as time-to-hire and cost-per-hire, to evaluate and enhance the efficiency of hiring activities. Introduce and leverage innovative sourcing techniques—including social media outreach, Boolean searches, and other advanced methods—to expand the talent pipeline and reach passive candidates. Evaluate and recommend recruitment software solutions to ensure ali

Sr. IT Recruiter

Hanu Software

Jan 2019 - Feb 2020 (1 year 2 months)

Identify and understand key motivators for top-tier candidates, developing and implementing customized closing strategies to successfully engage and retain highly sought-after talent in a competitive market. Collaborate closely with Hiring Managers and Team Leaders to define critical competencies for open roles, ensuring requisitions are strategically aligned with organizational needs. Manage the full offer negotiation process, consistently achieving a high acceptance rate—85% for full-time hires and 80% for internship hires—through persuasive communication and targeted engagement. Provide comprehensive compensation and benefits consultations to prospective hires, clearly explaining annual salary, signing bonuses, performance bonus struc

Client Relationship Manager ADP Recruitment Process ( Contract )

ADP

Jul 2018 - Dec 2018 (6 months)

Develop knowledge of recruitment best practice, Account Management and Consultancy Monitoring recruitment process identifying and recommending areas for improvement Maintain all databases, management reports and documentation in an accurate and timely manner Develop and maintain relationships with new and existing internal clients to ensure compliance and expand areas of service delivery Work to defined processes, ensuring best practice at all times Work within predefined recruitment processes, ensuring best practice at all times Work with a sourcing team to ensure quality supply

Recruitment Account Manager

AppleOne Employment Services

Mar 2014 - Apr 2018 (4 years 2 months)

 Established candidate motivators and tailored closing strategies for some of the most competitive job candidates in the industry  Ensured positive candidate experience throughout the sourcing and interview stages.  Consulted Hiring Managers and Team Leaders to define sought after competencies and managed requisitions  Negotiated offer details and closed hires at an 85% Acceptance Rate for Full-Time Hires and 80% Acceptance Rate for Intern Hires  Complete professional and peer reference for background  Reviewed compensation and benefit packages to all hired candidates, including breakdown of annual salary, signing bonuses, bonus structure, healthcare coverage, vacation/paid time off, and stock awards

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Call Forecast Analyst Aspect EQ Workforce Management System

Integrity Solution Services Inc

Apr 2013 - Jan 2014 (10 months)

 Providing accurate and timely forecasts for all lines of business and estimated resource requirements, so that target revenue and customer satisfaction are achieved at acceptable cost levels.  Managing the design and delivery of complex forecasting and planning models to the timelines as agreed with the Client.  Responsible for adaptation and revision of the forecasts and head count planning models based on revised weekly/monthly contact forecasts received.  Responsible for generation and publication of daily, weekly Capacity planning reports.  Accountable for monitoring and reporting forecast to actual forecasting to the business.  Working with scheduling and real-time to ensure optimal use of resource cross functionally.  Li

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Freelance Resume Writer

Apr 2011 - Current (15 years 3 months)

Getting that dream job can seem like an impossible task. We’re here to change that. Give yourself a real advantage with the best logically hand made resume writer, Not machine made, it will be for an experience professional.

Freelance Resume Writer

Selfemployed

Apr 2011 - Current (15 years 3 months)

Consult directly with clients to understand their career goals, professional experiences, industry preferences, and target positions. Conduct in-depth interviews to gather detailed information about clients’ skills, accomplishments, and work histories. Analyze job descriptions, industry trends, and employer expectations to strategically align resumes with current hiring standards. Craft customized, logically organized, and accurately formatted resumes that highlight clients’ strengths and achievements. Translate complex career backgrounds into concise, compelling, and quantifiable statements that resonate with hiring managers. Ensure all content is original, manually written, and tailored—never generated by templates or automated syste

Regional Branch Manager

IOl Netcom Ltd

Oct 2006 - Apr 2009 (2 years 7 months)

 Develop and implement customer service policies and procedures.  Define and communicate customer service standards.  Review and assess customer service contracts.  Oversee the achievement and maintenance of agreed customer service levels and standards.  Direct the daily operations of the customer service team.  Plan, prioritize and delegate work tasks to ensure proper functioning of the department.  Ensure the necessary resources and tools are available for quality customer service delivery.  Review customer complaints.  Track customer complaint resolution.  Handle complex and escalated customer service issues.  Monitor accuracy of reporting and data base information.  Analyze relevant data to determine customer service outputs

Call Center Manager

IOL Netcom Limited

Oct 2006 - Jul 2007 (10 months)

• Coordinated the hiring process, including but not limited to conducting pre-employment background, drug screening and reference checks, negotiating salary offers, and issuing job confirmation letters and other internal communications. Conducted new hire orientation in association with Talent Acquisition CoE. • Ensuring resource schedules were managed and call response times acceptable. • Liaised with senior management to develop the channel's strategic plans to ensure market and revenue growth. • Monitored competitor activity ensuring we remained competitive. • Developed sales agents and team leaders through coaching and training to achieve targets and excellent levels of customer service. • Developed, implemented and monitored incentive

Senior Associate - American Express (NEW Zealand & Australian)

Wipro

Oct 2003 - Oct 2006 (3 years 1 month)

 Managing a team of Junior Associate.  Preparing batch roster for the team.  Generating reports and report analysis for CFS (Customer Focus Sales).  Taking Escalation and resolving issues.

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Project Developer

NGO LOKRANG JAIPUR

Sep 2002 - Jun 2003 (10 months)

 Initiate project Report, developing the same with completing flow chart and plan to execute.  Responsible for the computer inventory for the office.

Center Manager

Tata Infotech

Jul 2000 - Aug 2002 (2 years 2 months)

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Admin Manager

Tata Infotech Ltd

Jun 2000 - Jun 2001 (1 year 1 month)

 Managing Computer Center.  Facilitating Course conductor with there requirement.  Managing account of all the Candidates.  Planning of promotional activity to earn business for the center.

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Transcriptionist and Shift In charge

SRP Infosys Jaipur General Transcription

May 1999 - May 2000 (1 year 1 month)

 Role requires handling the work related to Medical Transcriptionist.  Preparing Shift rosters for the team.

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