Anna Loya

Jobs 0% verified

CX Bot Specialist

monday.com

May 2025 - Current (1 year 6 months)
Customer Experience Manager

monday.com

Oct 2024 - May 2025 (8 months)

As a Customer Experience Manager, I lead customer experience initiatives while also driving improvements in chatbot and email bot automation to enhance efficiency and engagement. I work closely with product, knowledge, and engineering teams to refine bot processes, optimize workflows, and ensure alignment with business goals. Through AI coaching and automation enhancements, I have helped improve bot responses, making interactions more relevant and effective. Additionally, I analyze customer feedback and performance metrics to identify areas for improvement and present key insights to leadership, driving continuous optimization. This experience has strengthened my ability to bridge customer experience and automation, ensuring both human and
Costumer Experience Advocate

monday.com

Oct 2023 - Nov 2024 (1 year 2 months)

As a Customer Experience Advocate, I focused on delivering complex solutions and mastering monday.com’s platform to help customers optimize their workflows. I worked extensively with formulas and advanced solutions to provide tailored support and resolve unique challenges. My role required strong emotional intelligence and customer-facing skills, enabling me to build meaningful relationships with customers and address their needs with empathy and precision. I took personal responsibility for each customer interaction, ensuring that their issues were resolved effectively and fostering a positive experience. Through continuous collaboration and a deep u

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Anna Loya

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