Sean Neumann

Director of Engineering

Headway

Oct 2024 - Current (1 year 11 months)

Director of Engineering, Engineering Foundations at Headway We’re building a new mental healthcare system. Tens of millions of Americans seek mental health care every day, but the vast majority never get the care they need. Headway is solving this, all through software. As Director of Engineering Foundations, I lead the teams responsible for scaling core infrastructure, developer tools, and processes that enable high-quality, reliable software delivery. My focus is on enhancing engineering efficiency and scalability, ensuring the technical foundation supports Headway's mission to make mental healthcare accessible to all. I collaborate across functions to streamline workflows, address technical debt, and drive continuous improvement.

Software Engineering Manager, OpenSearch

Amazon Web Services AWS

Oct 2021 - Nov 2023 (2 years 2 months)

In this senior leadership role, I led three key teams for OpenSearch Dashboards: (1) open-source software development, (2) AWS managed service operations, and (3) serverless initiatives. OpenSearch Dashboards offers robust data visualization and exploration capabilities for OpenSearch data. • Strategically proposed and led the fork, rebrand, and launch of OpenSearch Dashboards from Kibana, driving innovation within the open-source community and establishing the project as a core pillar of AWS's managed services. • Drove the integration of OpenSearch Dashboards into Amazon OpenSearch Service, a service generating billions in revenue, improving the user experience and enabling seamless access to powerful data visualization and analysis tools

Engineering Manager, Head of Kibana @ Elasticsearch Service

Amazon Web Services AWS

Feb 2020 - Oct 2021 (1 year 9 months)

In this role, I led the development, maintenance, and operations of 17 versions of Kibana across hundreds of thousands of clusters in 25 regions, ensuring high performance, scalability, and reliability at massive scale. • Directed the development and delivery of full-stack features, bug fixes, and security updates across multiple Kibana versions, ensuring performance and reliability improvements across all clusters. • Scaled the Kibana engineering team, inheriting a team of 7 engineers and doubling the team size in the first year by implementing targeted team-building and recruitment strategies that fostered collaboration and innovation. • Developed and released the LSE Tool to enhance large-scale event response effectiveness, reducing impa

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Director of Platform Engineering

ORSNN

Jun 2019 - Sep 2019 (4 months)

In this role, I led engineering at a promising (not yet funded) startup focused on building digital secondary market infrastructure for financial institutions. • Established and led the engineering team, assembling a diverse team of developers, UX designers, and a product manager. • Promoted knowledge sharing through comprehensive documentation and training sessions on topics like SDLC, agile methodologies, and tech choices. • Engaged with customers to identify business process improvements and automation opportunities. • Provided hands-on leadership in backend and frontend development, utilizing AWS Lambda, Cognito, CodeCommit, DynamoDB, S3, NodeJS, and ReactJS to build a robust tech stack. • Exited due to lack of funding and took a short

Software Development Manager, FinTech

Amazon

Jun 2014 - Jun 2019 (5 years 1 month)

In this role, I demonstrated entrepreneurial leadership by spearheading the development, growth, and operations of four critical tools: Kingpin (a central repository for goal tracking), Roster (headcount management), and GRC and Delta (compliance tools). These platforms collectively enhanced strategic planning, financial operations, and system integrity across Amazon, supporting the company's broader compliance and operational initiatives. • Inventor of Kingpin: Created Amazon’s source of truth for organizational and team goals. Successfully propelled adoption to 14K+ unique users per month across 3,400 teams company-wide, growing to 54,000 active users by June 2023. • Tripled the usage of Delta, the SOX/SOC compliance service, monitoring 7

Senior Technical Program Manager, Items and Offers Platform

Amazon

Sep 2012 - Jun 2014 (1 year 10 months)

As a TPM, I led cross-functional efforts in the Items and Offers Platform group, which owned the critical ASIN (Amazon Standard Identification Number) system, responsible for the unique identification of all products sold on Amazon. I focused on system migrations, operational improvements, and business operations support for senior leadership. • Led the migration from the deprecated Item Master v2 system to Item Master v3, a key backend service handling product ingestion, validation, and cataloging for everything sold on Amazon's retail website. Collaborated with multiple teams to ensure seamless transitions for up and downstream services, maintaining accuracy and preventing disruptions to retail operations. • Reduced rejection rate of new

Technical Program Manager

Microsoft

Nov 2010 - Sep 2012 (1 year 11 months)

As a TPM, I led initiatives for Microsoft Account Connected Experiences, focusing on enhancing account security and improving identity service APIs. • Shipped Windows 8 with Microsoft Account onboarding optimizations leveraging Windows Genuine Advantage APIs, ensuring the protection of user data and privacy. • Cultivated and managed strategic relationships with prominent Microsoft divisions, including Windows, Hotmail, SkyDrive, Xbox, Windows Phone, and Office 365 teams. • Drove organizational initiatives and built key relationships on a global scale across Japan, China, Europe, and the US.

Software Development Engineer

Microsoft

May 2006 - Nov 2010 (4 years 7 months)

As an SDE, I designed and implemented rich user interfaces for Zune PC music and video experiences. The Zune PC client served as a comprehensive media management software for Zune devices. • Developed connectivity and synchronization components for Windows Phone and Zune, enhancing content management and user experience, shipping 4 major version. • Managed strategic relationships with Windows Phone, Xbox, hardware and services teams to coordinate software releases. • Provided direction, code, research, and documentation to the underlying UX framework.

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Software Development Engineer

Echospace Inc

Sep 1999 - Dec 2003 (4 years 4 months)

• Consulted with and later joined startup to build next generation of web applications. • Interviewed, recruited, hired and trained software development team. • Coordinated client relationships and led development to design and build client solutions. • Created prototype applications and exhibits to present to venture capitalists and angel investors, which funded the company for years. • Built and applied for software process patent, SinglePage Technology, that was later popularized and coined AJAX – Asynchronous JavaScript and XML.

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Founder

Triversal Technologies Inc

Jan 1996 - Aug 2005 (9 years 8 months)

Founded Internet startup. • On-boarded strategic partners to expand scope and breadth of company services to include website design, hosting, server co-location and server/network consultation. • Managed customer relationship with nearly one hundred clients, including small/medium size businesses and organizations. • Hired and led development team to complete larger partner requirements. • Collected customer requirements and led development of client website design and deployment. • Integrated Search Engine Optimization (SEO) techniques to increase traffic to customer websites. • Drove repeat year after year business with top customers.

Computer Technician

University of Washington

Jan 1996 - Dec 1999 (4 years)

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