Antoine Pollard

C

Collections Representative

Nov 2023 - Current (3 years)

Reach out the clients of Alliant Credit Union to collect a debt for both secured and unsecured loans

Senior Benefits Advisor

Onedigital

Jun 2022 - Oct 2023 (1 year 5 months)

• Licensed Insurance agent assisting customers to enroll in Medicare advantage, Medicare supplement and Prescription drug plans by presenting and clearly explained insurance policy options based on clients' needs and goals.
• Utilized core systems such as Go Health marketplace, Microsoft Excel, CMS.gov, as well as healthcare carrier websites to manage leads and customer accounts
• Finished in the top 25% of the company in total sales during our busiest time of the year known as the Annual Enrollment Period (AEP) Finished with perfect attendance for 2022 through the entirety of AEP Finished the year with the highest Availability in the company f

Section Manager

Enova International

Nov 2016 - Jun 2022 (5 years 8 months)

• Section Manager for a large online only finance company with a team of 20+ direct reports working in both Inbound and Outbound calls
• Collaborated with other section managers to determine best ways to meet quotas and quality goals.
• Partnered with Workforce management, Human Resources, and our S&O team to implemented new Sales strategies and system improvements
• Handled escalated customers calls, complaint tickets and created reports to provide feedback directly to the customer on concerns as well as upper management on ways to better drive efficiency
• Was promoted to Section Manager II after just 1 year as a Section Manager I
• Ran in person and virtual sales training classes and was responsible for creating

Application Support Specialist

Enova International

Aug 2011 - Nov 2016 (5 years 4 months)

• Assisted customers with completing an online loan application with CashNetUSA while troubleshoot any and all technical issues the client may encounter through both Inbound and Outbound calls.
• Provided financial advice for customers looking to take out one of our products which consisted of our Payday loans, Installment/personal loans, or Line of Credit.
• Attended consistent trainings to stay up to date on changes to state legislation and participated in regular internal sales certification training classes
• Was required to make over 150 outbound calls and take a minimum of 10 inbound calls per day to help potential customers take advantage of our products in a hybrid customer service and sales role
• Provided techn

CFS Campaign Associate

Computershare

Nov 2010 - Aug 2011 (10 months)

• Customer Service role where I was tasked with acquiring and recording voting directions from shareholders Handled questions about proxy statements and meeting dates
• Scripts had to be read verbatim to ensure accuracy and validity
• Handled over 100 calls per day and received several accolades rewarding perfect procedure and call handling including 4 employee of the month awards
• Assisted with the QA process briefly with 100% accuracy while in that role

Admissions Advisor

Career Education Corporation

Aug 2009 - Oct 2010 (1 year 3 months)

Communicating the philosophy and features of the school and serving as an advocate for prospective students Present information regarding the school's programs and tuition in a factual and ethical manner/li Assist prospective students through the admissions process in accordance with all applicable federal and state regulations, school policies and procedures, and in compliance with all accrediting standards Achieve the expected goals and objectives of a suite of quantitative and qualitative metrics as defined for the Admissions Advisor Senior A position Make outbound dials as necessary/li Conduct interviews with prospective students Versed in time management to adhere to appointments and unpredictable influx of new inquiries Convinced pros

Commission Sales Associate

Sears Holdings Global Sourcing Limited

May 2005 - Aug 2007 (2 years 4 months)

• Commission only sales associate working primarily with the electronics and appliance sections and was responsible for hitting daily and monthly sales quotas in excess of $500 a day
• Used available technology resources to assist customers in locating and selecting items.
• Helped customers find specific products, answered questions and offered product advice.
• Engaged customers in friendly, professional dialogue to determine needs.
• Developed trusting relationships with customers by making personal connections.
• Maintained up to date sales and product training for specific companies such as Samsung, Apple, Sony, LG, Kenmore, Visio for their Electronics, Appliances and home furnishings
• Tasked with setting

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Antoine Pollard

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