Operations Efficiency Lead
Atlassian
Jun 2017 - Dec 2018 (1 year 7 months)
• Defined, managed, and executed business strategy, OKRs, and roadmap for a 400+ FTE Customer Support Organization with key focus areas of efficiency, learning and development, and workforce planning.
• Managed workforce planning and strategic resource allocation of $10mm in new headcount for a 400+ FTE organization.
• Led ideation, alignment, scoping, and tactical launch of products, processes, and experiments to drive business value resulting in millions in annual savings.