L
Lulu I.
About
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Sales Support Analyst | Sales Operation Analyst | Operation Analyst | Order Management
Indonesia
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Full-time jobs
Résumé
Jobs
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Mobile Support AnalystNetlinkJan 2021 - May 2021 (5 months)• Mobile support and sales enquiries (incoming via phone and email, managed in a support ticketing system)
• Preparing mobile usage reporting from online portals
• Creating Cost Centers & Reports in customer's portal
• Assist in billing enquiries
• Complex Data and telephony ordering and management
• Quoting general sales for mobile, telephony and IT product
• Ordering products and services using various tools and portals
• Local stock management and logistics (incoming and outgoing)
• Post-sale follow-up and feedback gathering
• Analyzed data for active users and used outputs to guide services and product strategies for Sales and Operation
improvement- Sales Support and Operation AnalystDigiserve by Telkom IndonesiaMay 2019 - Current (7 years 6 months)• Maintain various documents for operational systems and update it as required.
• Develop and analyze all key operational metrics to evaluate performance for 100% achieve
• Supervise all performance assessment programs in association with operational groups.
• Develop various comprehensive dashboards and provide upgrade to various software tools like Excel.
• Maintain and enhance various status reports for operations.
• Perform research and assist in effective implementation of various operations
• Support and analyze operations of Sales, Recruitment and Project delivery
• Develop and maintain all communication with IT department on computerized systems.
• Analyze and resolve all computer related intr - Operation Support AnalystTelstraMay 2019 - Dec 2020 (1 year 8 months)• Support Operation of tech fund as a claim management team to monitor and implemented operation of claim.
• Monthly reconciliation claim report that delivered 90% claim success
• Analyst and processing data to provide a report of fraud claim
• Follow up and giving feedback to Product owner regarding indication of claim fraud - Sales Support and AdministrationPrysmianSep 2014 - Dec 2018 (4 years 4 months)• Handling, Monitoring and Controlling End to end of Sales Order Process from Quotation to Collection
• Ensuring all inquiry answered and quoted in time manner.
• Coordinate with RnD for all costing calculation & technical specification (cable structure and cutting length), and make clarification with the customer.
• Ensuring and coordinate with sales team for tender preparation.
• Preliminary checking on PO and payment term especially LC payment term.
• Ensuring SO creation to be correct and accurate. In term of cable type, unit price, incoterm, payment term , delivery , document required and other clause.
• Ensuring strategic metal requirement qty correct and create the metal hedge request parallel with SO ap
Education
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- Master of Engineering, Management Information Systems, GeneralSTMIK LIKMI Bandung